Community & Operations Associate

New Orleans

Job Overview:

As the Community and Operations Associate, you will support our Newlab New Orleans beta space community and team with administrative work. This role works from the front desk and will also handle event support and administrative tasks.

This is a part-time, up to 25 hours a week to start with, in-person role at our New Orleans location.

Key Responsibilities:

• Welcome and assist visitors, members, and guests, managing check-ins
• Provide front-desk coverage, field incoming calls, and efficiently relay member requests
• Troubleshoot and assist with member inquiries, including room bookings and communication
• Swiftly attend to member and guest requests through personal interactions, email, and digital platform communications
• Liaise with external service providers while collaborating closely with the global operations team to ensure alignment with standards and drive timely issue resolution
• Identify and help streamline day-to-day operational processes to keep the front desk running smoothly
• Provide occasional support to Newlab staff, ensuring efficient and organized workplace
• Support onboarding and offboarding processes for Newlab members, providing on-the-ground assistance as needed to ensure a smooth and positive experience
• Assist with the coordination and execution of events, ensuring smooth logistics and effective collaboration with all stakeholders
• Monitor and assist with the restocking of consumables to ensure supplies are consistently available and organized
• Manage incoming and outgoing mail and packages, ensuring accurate distribution and timely handling
• Contribute to special projects as required

Qualifications:

• Strong organizational and multitasking abilities
• Strong research and analytical skills
• Excellent communication and interpersonal skills
• A keen eye for detail and creative problem-solving abilities
• Passionate about critical technologies, startup innovation, and climate impact
• Ability to work both independently and collaboratively within a team
• Flexible schedule, with availability to work evenings or weekends as needed
• Our space often hosts member events, so the ability to multitask effectively, balance day-to-day responsibilities while adapting in real time to a lively, collaborative atmosphere is required
• Technology and Tools:
  Proficient in a range of information technology tools and platforms. Experience working with Hubspot and airtable is a plus.
• 3 years of experience

Compensation:
This a a part-time hourly role $18-20 per hour
Up to 25 hours a week

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