Management Assistant

Position Overview

As a Management Assistant, you will play a key role in supporting store operations by assisting managers with hiring, onboarding, and orientation processes. As a member of the Business Operations team, this position ensures a seamless experience for job applicants and new associates while also providing exceptional customer service and operational support across sales, auction, and appraisal functions. You’ll manage critical administrative tasks such as cash handling, paperwork processing, and system updates, all within a fast‑paced, team‑oriented environment.

Your attention to detail and ability to multitask will help maintain operational excellence and deliver a best‑in‑class experience for both associates and customers.

• Coordinate hiring and onboarding processes, including scheduling interviews, preparing documentation, and managing applicant records in Workday.
• Facilitate new associate orientation, ensuring timely completion of required documentation and training, and maintaining accurate personnel files.
• Provide customer service support by greeting customers, answering questions, and assisting with paperwork.
• Process sales and auction paperwork, including DMV documentation and dealer registration.
• Handle cash management tasks, including deposits, safe handling, and multiple payment types.
• Support Business Office operations and mentor new associates as needed.
• Follow Car Max Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

• Ability to read, interpret, and accurately transcribe data for record‑keeping.
• Strong organizational skills and attention to detail in a deadline‑driven environment.
• Proficiency in word processing, spreadsheets, and intermediate PC skills.
• Effective communication skills for interacting with customers and associates in person, by phone, and in writing.
• Ability to multi‑task and prioritize in a fast‑paced setting.
• Maintain confidentiality of records and reports within scope of position.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.