Police Dispatcher

Police Dispatcher I

Department:
University Police Department

Job # 559101

First Review Date:
July 21, 2026

Open Until Filled

Under the general supervision of the Police Lieutenant, the Police Dispatcher receives emergency and non‑emergency calls from the public or other agencies, maintains effective and efficient communications, and dispatches police personnel following prescribed procedures. The position is also responsible for basic records maintenance and distribution. Job duties must be performed quickly, clearly & accurately.

• Answers incoming telephone calls (including 911 and TDD calls), receives initial information, evaluates and prioritizes calls for proper dispatch and disposition.
• Dispatches police units in accordance with established procedures and policies using a computerized dispatch system.
• Maintains constant radio contact with all personnel in the field and responds to any information or support needs.
• Accounts for location and status of all units and properly records any information associated with field calls.
• Monitors radio traffic of other police and fire agencies and campus departments such as Housing & Plant Operations.
• Responds to all persons at the public counter to take initial reports or calls for service and to answer general questions regarding the campus, parking or police procedures, found property, Live Scan, etc.
• Provides general information and referral services to the campus, especially outside of normal business hours.
• Makes inquiries and enters a variety of records into the CLETS database, NCIC and CLEWS systems, including but not limited to registration checks on vehicles, stolen property or gun checks, warrants or missing persons.
• Interprets database returns for officers in the field and broadcasts them as needed and understands that misuse of these systems is a criminal offense.
• Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, fire, ambulance, towing services and utilities.
• Maintains telecommunication briefing books of all missing persons, runaways, wanted persons, stolen vehicles, etc.
• Monitors campus fire, panic, intrusion and environmental alarm systems and processes all alarms according to procedures by type of alarm.
• Maintains department's computerized law enforcement records system (RIMS), which includes making timely entries regarding calls for service, crime reports, citations and persons contacted.

• Process all crime reports and citations which includes keyboarding, printing, copying, scanning, distribution and filing.
• Files department correspondence.
• Takes messages for all department personnel.
• Answers multi‑line telephones promptly and professionally, and forwards calls or information in a timely manner.
• Occasionally prepares various statistical reports as requested.
• Provides computer entry and documentation of parking citations, permits, boots and querying of the parking computer systems.
• Updates 826‑INFO line in accordance with department directives or as needed in an emergency event.
• Takes active and daily role in archiving of various reports, records and logs.

• Keeps immediate supervisor and other designated personnel accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Assists with campus lost and found, which includes receiving, processing, filing, attempting owner contact.
• Maintains various logs through computer aided dispatch, Excel, or other specialty forms such as maintenance requests, Incident Memorandums, activity logs, and the master open/closing building schedules for all buildings on campus.
• Processes and maintains RIMS warrant database through regularly processing of reports from the local courts.
• Issues and maintains records for building pass system (after hours use of campus buildings).
• Distributes and maintains a log for a variety of campus keys checked out from the department.
• Maintains and updates various dispatch, radio, CLETS and NCIC manuals as needed.
• Responds…