Service Dispatcher

Responsibilities

• Schedule service repairs and dispatch field service technicians to customer locations based on location, skill level of the technicians, and facility response guidelines.
• Schedule and dispatch planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers.
• Enter information into the computer.
• Assist with paperwork and prepare reports.
• May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask
• Familiarity with the service territory.

Demonstrates strong organizational and communication skills to effectively schedule and dispatch service technicians while managing service requests and paperwork. Proficient in Microsoft Office and capable of multitasking in a fast-paced environment.