Home Care Scheduler; CNA​/PCA Services; Cross-Trained in Medical Records

Who We Are:

We help our neighbors meet immediate needs and face long-term challenges. We steward our resources with transparency and efficiency. Together, we create a community where everyone is able to live with dignity and hope. Impelled by the love and teaching of Jesus Christ, while respecting the dignity and potential of all people, we collaborate to offer life-giving programs, advocate for the voiceless and empower the vulnerable to foster a just society .Catholic

Charities Archdiocese of New Orleans (CCANO) has been an open door, a warm welcome, dry ground, a defending voice, and a hand up for generations of Louisiana residents. Our shared stories and strong roots help a diverse community stand tall together. Meeting the needs of the whole person is our continued commitment.

The Home Care Scheduler is responsible for coordinating and maintaining the daily schedules for Certified Nursing Assistants (CNAs), Personal Care Attendants (PCAs), participant home care services, and PACE Day Center attendance in accordance with the participant's individualized plan of care as approved by the Interdisciplinary Team (IDT).

The Home Care Scheduler serves as the primary point of contact for participants, caregivers, home care staff, and internal departments regarding home care scheduling needs. The Scheduler works collaboratively with the Home Care Manager, Center Manager, Director of Clinical Services, Transportation Department, and the Interdisciplinary Team (IDT) to ensure participants receive authorized home care services and Day Center attendance as scheduled while maintaining continuity of care.

The Scheduler adjusts staffing assignments and participant schedules in response to participant needs, staffing changes, call‑ins, emergencies, hospitalizations, and other operational needs while ensuring timely communication with leadership and the IDT. The Home Care Scheduler is cross‑trained in Medical Records and provides backup support for health information management functions as assigned, while home care scheduling remains the primary responsibility of the position.

• Coordinates and schedules all authorized Certified Nursing Assistant (CNA) and Personal Care Attendant (PCA) home care visits as approved by the Interdisciplinary Team (IDT).
• Coordinates participant attendance at the PACE Day Center in collaboration with the Center Manager, Transportation Department, and IDT.
• Maintains daily staffing schedules for home care staff to ensure participant needs are met efficiently and effectively.
• Makes timely schedule adjustments due to participant needs, hospitalizations, physician appointments, staffing shortages, employee call‑ins, emergencies, or other operational changes.
• Coordinates coverage for open assignments and works with the Home Care Manager to minimize disruption in participant services.
• Communicates professionally and effectively with participants, caregivers, family members, home care staff, transportation staff, and members of the Interdisciplinary Team.
• Serves as a resource for participants and caregivers by providing clear information regarding scheduled home care visits and Day Center attendance.
• Works closely with the Home Care Manager, Center Manager, Director of Clinical Services, and Transportation Department to coordinate participant services.
• Collaborates with the Transportation Department to ensure participant transportation is coordinated with Day Center attendance and home care scheduling needs.
• Monitors daily schedules and proactively identifies scheduling conflicts or gaps in participant services.
• Communicates scheduling concerns, participant issues, staffing concerns, and service interruptions promptly to the Home Care Manager and/or Director of Clinical Services.
• Reports participant concerns, caregiver concerns, staffing issues, and changes affecting participant care during IDT meetings, morning meetings, or to the appropriate supervisor.
• Documents schedule changes, participant communications, staff assignments, and other required information accurately within the Electronic Health Record (EHR) and scheduling software.
• Maintains participant confidentiality in accordance with HIPAA, CMS PACE regulations, and organizational policies.
• Participates in daily morning meetings, IDT meetings, quality improvement activities, and departmental meetings as assigned.
• Assists with maintaining staffing schedules, productivity reports, and other scheduling metrics as…