Senior Event Manager

Senior Event Manager

Job Identification: 211255

Catering and Event Services

Full time

The Roosevelt New Orleans, A Waldorf Astoria Hotel

EOE, including disability/vets

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Senior Event Manager to join the team. This role includes overseeing all aspects of planning and execution for complex events, ensuring client satisfaction and high-quality service throughout pre-event, event, and post-event phases.

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary client contact on property to ensure smooth execution and proactive issue resolution.
• Build trust and rapport with clients, manage expectations, and resolve issues to provide a memorable experience.
• Identify upsell opportunities and recommend enhancements to increase contract value.
• Communicate client requirements, provide direction, and offer coaching to achieve consistent, high-level service.
• Step in for senior leaders as needed, analyze situations, and make informed decisions.
• Assist with the sales process, including customer site inspections when required.

• Basic mathematical comprehension to interpret operational numbers.
• Strong written, verbal, and reading proficiency in English.
• High level of patience, tact, and diplomacy in dealing with internal and external customers.
• Analytical judgment and decision‑making abilities.
• Competency in moderately complex computer systems.

• Bachelor’s Degree preferred.
• College or Manager Public (CMP) certification preferred.
• Two (2) years of hospitality management‑level experience.
• Supervision or management experience with 1–3 people.
• Knowledge of hotel property management systems (e.g., Delphi.fdc) advantageous.

• A passion for spreading light and warmth of hospitality.
• Integrity and dedication to doing the right thing.
• Leadership and teamwork to drive best outcomes.
• Sense of ownership and accountability.
• Focus on the present moment with urgency and discipline.

• Travel perks: 110 nights of deeply discounted travel; room rates as low as $40/night at Hilton hotels.
• Employee Stock Purchase Program (ESPP) for ownership opportunities.
• Paid parental leave for eligible team members and their families.
• Personalized caregiving support and Concierge services.
• Crisis Concierge for practical and emotional support during times of loss.
• Mental health resources: free counseling and support via the Employee Assistance Program (EAP).
• Generous paid time off policies.