Utility Program Relations Liaison, Lead; Class Code 3462

job summary

lead level, administrative, field and some supervisory work performing a variety of technical duties related to the board’s water program division including responding to, evaluating, identifying root cause, and resolving service inquiries both in the field as well as through normal communication channels. Work includes serving as the first point of contact for individual customer inquiries related to advanced metering infrastructure (ami), the backflow prevention program, the lead service line replacement (lslr) program, and other swbno field work being conducted by internal crews or contractors performing other capital works.

This role involves direct communication with customers, coordination of outreach efforts, and ensuring a positive customer experience while addressing concerns and questions about these critical utility programs; and related work as required.

note: a bachelor’s degree may substitute for 4 years of required experience. An associate’s degree may be substituted for 2 years of required experience.

* prior to appointment, the hiring agency is required to verify education and license claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

note: domicile requirements are currently waived for the purpose of application. Residency requirements are waived for all sewerage and water board of new orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the sewerage and water board. (la r.s. 33:4076). Additional exceptions to the domicile requirement may be made on a case‑by‑case basis.

We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

the city of new orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to shana parker at  or tty/voice at  or .

background check: the hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.

Criminal history will not automatically disqualify a candidate.

applications: applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.

delay in the mail: the department of city civil service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the department to receive material mailed by the applicant. Applicants should notify the department of city civil service in writing of any address changes. The minimum age limit is 18 years for any class of work requiring hard physical labor, operation of or proximity to hazardous machinery, exposure to hazardous chemicals, or participation in any other processes or procedures which are prohibited or limited by the louisiana state child labor law.

working test period: effective august 1, 2023, the working test (probationary) period for…