IT Operations Specialist

Aboutus:

Atthe World Mosquito Program (WMP),weareonamissiontoeliminatemosquito-bornediseaseslikedengue,Zika,yellow fever,andchikungunya.

Usingnaturallyoccurring Wolbachiabacteria,oursafe,self-sustaining,non-GMOsolutionisdeliveringgame-changingglobalhealthresults:

• 77% reductionindengueincidenceinrandomisedcontrolledtrialsin
  
  Indonesia.
• Dengueeffectivelyeliminatedasapublichealthconcernin Northern Queenslandafteradecadeofdeployment .
• 16+millionpeopleprotectedacross
  15countries,averting
  1.5
  
  MdenguecasesandsavinganestimatedUS $455millioninhealthcarecosts.
• World slargest
  
  Wolbachiabiofactoryopenedin
  
  Curitiba,Braziltopowerournextphaseofrapidglobalexpansion.

Behindeverybreakthroughisaglobalinfrastructurepoweredbytechnology.

Weareseekingaproactive,collaborativeITOperations Officertojoinourteamin Melbourne ,Australiaandkeepourmissionmovingforward!

The Opportunity:

Why Your Role Matters

AsWMPexpandsintonewregions,reliable,secure,andseamlesstechnologyisvitaltooursuccess.

Inthisrole,youwon tjusthandletickets—youwillbethecentralenginepoweringourtechecosystemacross

Australia,France,LATAM,andbeyond.

Reportingdirectlytothe Director,Digital Technology and Information Management ,you’llbridgethegapbetweeninternalglobalstaff,external vendors,andinstitutionalITpartners,whileactivelydrivingoperationalmaturity,cybersecurity,andprocessautomation.

Whatyouwillbedoing:

1.Global Operational&User Support

• Directday-to-dayIToperationsforglobaloffices(Australia,France) andremotestaffacrossEU,LATAM,AFRICAandASIA
• Manageend-to-endtriageforhelpdeskrequests,software/data access,account administration,andstaffonboarding/offboarding.
• ActasthekeyliaisonbetweenWMPstaff,externalhelpdeskvendors,software suppliers,andcentralIT/cybersecurityteams.

2.Security,Compliance&Digital Transformation

• Supportcriticalcybersecurityroutines:conductaccessreviews,enhanceSSOandprovisioning,coordinatesecurityreviews,andmanagephishingawarenessandremediation.
• Supportoperationalcoordinationformajordigitaltransformationprojectsacrossfinance(ERP),marketing,business development(CRM),and manufacturing(MES) systems.

3.Operations,Procurement&Continuous Improvement

• Managesoftwarelicenseadministration,tracksubscriptionrenewals,handlepurchaseorders,and optimize
  
  SaaSspend.
• Buildinternaluserguides,clearrequestpathways,andknowledgebasematerialstodrivestaffself-service.
• Identifyautomationandprocessimprovementopportunitiestostreamlineworkflowsandreduceoperationalfriction.

Whatwearelookingfor:

• Background:
  
  AdegreeinIT,Information Systems,Business Systems(or equivalent)
  ORextensiveexperienceinIToperations,service coordination,ortechoperationssupport.
• Technical Breadth:
  
  Provenexperiencemanagingbusinesssystems,user access,andtools(e.g.,Google Workspace,CRM,ERP,project management,andAIproductivitytools).
• Distributed Team&Security
  
  Experience:
  
  Experiencesupportingcybersecurity,access management,andvendorcoordinationacrossdistributedorinternationalcontexts.
• Strong Communication:
  
  Abilitytotranslatetechnicaltermsintoclear,actionableguidanceforcross-culturalteamswithvaryingtechnicalconfidence.
• Adaptability&Drive:
  
  Highcomfortwithcontext-switchinginafast-paced environment,strong problem-solving skills,andtheinitiativetoworkindependently.

Location,Working Arrangements&Eligibility

• Location:
  
  Basedin Clayton,Melbournewithaflexiblehybridworkingmodel.
• Global
  
  Collaboration:
  
  Asaglobalorganisation,candidateswillneedtodemonstrateflexibilitytoaccommodateoccasionalmeetingsoutsidestandard
  
  Melbournebusinesshours.
• Visa Status:
  
  Candidatesmustpossessvalid,unrestrictedworkauthorizationfor
  
  Australiaatthetimeofapplication.
  
  WMPcannotprovidesponsorshipforthisfixed-term position.

WhyJoinWMP?

AtWMP,yourworkcontributesdirectlytoimprovinghealthoutcomesforcommunitiesaroundtheworld.

Youwilljoinapassionate,purpose-driventeamworkingattheforefrontofglobalpublichealthinnovation.

Weofferanenvironmentwherecollaboration,expertise,accountability,andimpactarevalued,andwheretalentedpeoplehavetheopportunitytohelpshapethefutureofagrowinginternationalorganisation.

Wanttolearnmoreaboutourwork:

www.worldmosquitoprogram.org