Change Management Lead

Description LAKUNA CONSULTING

The Change Management Lead plays a critical role in client engagements by designing and executing change strategies that drive adoption, engagement, and proficiency during large-scale business and technology transformations. This role focuses on the people side of change—helping organisations minimise resistance, prepare employees, and sustain long‑term outcomes.

• Lead end-to-end change management strategy and execution across communications, stakeholder engagement, training, readiness, adoption, and post-go-live support
• Develop and manage structured, project-specific change plans (communications, training, resistance management, sponsor and coaching roadmaps, readiness assessments)
• Partner closely with project managers, delivery leads, and cross-functional teams to integrate change activities into overall project plans
• Identify and manage stakeholders, assess change impacts, anticipate resistance, and recommend mitigation actions
• Track and analyze adoption, utilization, and proficiency metrics; adjust strategies as needed
• Build and lead Change Champion/Agent networks to drive engagement and momentum
• Support leaders and managers in executing employee-facing change activities
• Lead project change teams, including internal staff and contractors
• Collaborate with client communications teams to deliver consistent, effective messaging
• Support development of training materials and employee experience strategies

Join our innovative team and contribute to impactful projects that drive business success. We value growth, collaboration, and continuous learning, offering a supportive environment where your expertise can thrive.

Lakuna offers a total rewards package that includes competitive compensation and a benefits package that reflects our commitment to creating a high‑performing culture.

• Medical, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary profit‑sharing incentive
• 401(k) Retirement Plan with employer matching
• Short-Term & Long-Term Disability

• 7+ years of experience leading organisational change for large-scale, technology-driven initiatives
• Strong expertise in change management methodologies, tools and execution
• Experience working with complex organisations and diverse stakeholder groups
• Ability to analyse data, assess change impacts and translate insights into actionable plans
• Strong collaboration, communication, and influence skills at all organisational levels
• Bachelor’s degree required;
  Master’s degree preferred
• Change certifications (e.g., CCMP, Prosci) required
• Utility industry experience preferred

Travel is required 30-50% of the year.