Continuous Improvement Manager

Strongward is a long-term disaster recovery organization. We exist to transform disaster from tragedy to strength, equipping hardest-hit homeowners and communities with the capacity to emerge stronger than before. Our services are currently offered across eight states in the South, with active rebuilding sites in New Orleans and communities across Florida.

• Safe Homes: We partner with disaster-impacted homeowners to rebuild homes, restore stability, and create a path forward through our Recovery Services. We help families return home faster, and we strengthen their homes against the next storm. We provide hands‑on support in navigating and appealing disaster funding decisions that shape the recovery of hardest‑hit homeowners with the fewest resources.
• Stronger Communities: Through our Advisory Services, we help under‑resourced, high‑risk communities build local capacity before and after disaster. Our team of subject‑matter experts and Resilience Fellows provides training, consulting, and hands‑on support so local leaders can build knowledge and recovery systems that stay in place long after outside support ends.

Joining Strongward is more than just joining a workforce. Many organizations focus on the immediate aftermath, when attention and funding peak. Strongward is one of the few disaster recovery organizations built specifically for the long aftermath. We work in the silence after the cameras leave, and we stay until the work is done.

Position Summary:

This role integrates Toyota Production System (TPS) and Lean principles into Strongward’s disaster recovery, housing construction, and client service operations to improve quality, reduce waste, and shrink the time between disaster and recovery.

The Continuous Improvement Manager drives operational efficiency, leads improvement initiatives, partners with cross‑functional teams, and coaches staff on practical problem‑solving methods that support organizational goals.

Requirements

Key Responsibilities, Duties, and Scope of Authority

• Process Standardization and Optimization: Assess workflows, identify operational gaps, and design strategies to streamline and standardize work, reduce waste, improve quality, and strengthen service delivery. Implements approved Lean/TPS practices in partnership with functional leaders and escalates decisions involving major policy changes, staffing impacts, or organization‑wide operational shifts to the Chief Operating Officer.
• Project Leadership and Facilitation: Facilitate Kaizen events, Gemba walks, and problem‑solving workshops with staff and managers to ensure solutions are adopted and sustained. Provides project leadership, facilitation, coaching, and technical guidance to cross‑functional teams; may direct project activities and assign improvement‑related tasks but does not have direct people‑management responsibility unless assigned.
• Metric Tracking, Reporting, and Accountability: Establish KPIs, evaluate process improvements, and report progress, risks, barriers, recommendations, and measurable outcomes to leadership. Partners with department leaders to ensure improvements are adopted, sustained, and aligned with Strongward’s mission, operational priorities, and compliance expectations.
• Culture, Training, and Change Adoption: Coach and support staff at all levels on Lean tools, practical problem solving, standardized work, and continuous improvement practices. Influences without direct authority and supports managers and teams in applying new practices consistently across daily work.
• Cross‑Functional Collaboration and Resource Stewardship: Work across operations divisions and departments to identify challenges, implement scalable solutions, and support faster, more consistent recovery for disaster‑impacted communities. Identifies cost‑saving opportunities, supports resource planning, recommends investments that improve efficiency, quality, safety, or service delivery, and monitors project‑related expenses and resource use within approved parameters.

Other Duties as Assigned

Requirements and Qualifications

• Education:
  
  Bachelor’s degree in operations, construction management, business, or a related field required.
• Experienc…