Business System Engineer

Description

Job Title:

Business System Engineer

Department:
Business Systems & Transformation

Reports to:

Transformation Manager

FLSA:
Exempt

Date: 09/01/2026

Reporting to the Transformation Manager, the Business System Engineer deploys and sustains the refinery operating system in assigned departments at the Gramercy plant, and leads the analysis and structured problem solving that closes the gap between current and target performance. The position is assigned to one or more departments or improvement work streams at a time and leads cross-functional teams on assignment;

it has no direct reports.

Working alongside department leadership, the role installs management routines, visual management and standard work; translates site objectives into departmental activity; facilitates improvement workshops; and coaches supervisors and frontline leaders in the disciplines that make the system work day to day. The Business System Engineer works daily with department managers, superintendents, shift supervisors, process engineers, planners and operators, and draws on Technical, Maintenance, HSE and Finance for data, validation and procedural approval.

Where external consultants are engaged, the position works alongside them and is accountable for absorbing their methods into the site.

This is a hands‑on, floor‑based role. The engineer is expected to be in the operating areas, with the data, and in front of the teams — not managing improvement from a desk.

• Deploy the refinery business system elements in assigned departments – tiered meetings, visual management boards, standard agendas, action and escalation discipline, and role accountabilities.
• Build and commission daily management boards with the department team: define the measures, the data source, the update routine and the problem / cause / action / owner / date discipline beneath each measure.
• Attend the tiered meeting structure alongside the department until it delivers as intended, then step back to observation and coaching.
• Assess assigned departments against the operating system maturity standard, document the gaps, and agree and track a closure plan with the department manager.
• Feed practical improvements to the system standard back to the Transformation Manager so the site standard reflects what actually works.

• Translate site objectives into department‑level targets, measures and improvement activity, supporting the alignment exercise between departments and site leadership.
• Build and maintain departmental strategy deployment matrices, driver trees and bowler charts; verify that the arithmetic between site, department and personal objectives holds.
• Convert target conditions and improvement decisions into operating procedures, standard work, control plans, checklists and one‑point lessons, jointly with Technical, Operations and HSE.
• Route all procedural and equipment change through the site's management of change (MOC) and process safety management (PSM) requirements.
• Define and install leader standard work and confirmation routines that verify standards are being followed.

• Deliver training in structured problem solving, standard work, visual management and performance dialogue to supervisors, engineers and operators.
• Coach shift supervisors and frontline leaders at the point of work on meeting quality, problem statement discipline and action follow‑through.
• Prepare clear, uncluttered materials — board layouts, training packs, review slides — to the site's presentation standard.
• Produce concise written summaries of workshop outputs, decisions and commitments within agreed turnaround.