Customer Service Associate; Class Code 7401

responsibilities

• serve as an intermediate‑level customer service representative in a high‑volume call center at the sewerage & water board.
• receive, process, and respond to service requests and informational inquiries from the public via telephone, in‑person visits, facsimiles, e‑mail and other electronic means.
• handle all non‑public‑safety calls (no police, fire or ems related).
• work a fixed or rotating shift; may work weekends and during emergencies.

• high school diploma or ged.
• permanent status with the city of new orleans or at least one year of customer‑service experience in a high‑volume call center environment.
• completion of the following courses (or equivalent): basic grammar usage and proofreading (comm 110/111/112), basic office skills (gcle 310), techniques of good customer service (pbsv 220), telephone techniques (pbsv 230).
• successful completion of fifteen (15) college credit hours from an accredited college or university.
• minimum one‑year probationary period.
• computerized keyboarding test: ≥20 words per minute after deduction of errors; written test 100% weighted.
• pass written test to qualify for keyboarding test.

the city of new orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to shana parker at (504) 658‑3516 or tty/voice at (504) 586‑4475 or (504) 658‑4020.

the hiring department will conduct interviews prior to a criminal background check. Employment will be contingent upon successful background investigation. Criminal history will not automatically disqualify a candidate.

domicile requirements are currently waived for the purpose of application. New full‑time employees hired into this classification on or after january 1 2013 must be domiciled in orleans parish within 180 days of hire. All exceptions are handled on a case‑by‑case basis.

applications will not be accepted after the closing date or after the stated maximum number of applications. All minimum qualification requirements for examinations must be met by the final filing date.

candidates for positions where health, safety risks exist must undergo pre‑employment testing. All other original entrance probationary appointments will undergo an unannounced test during the working test period.