Admissions​/Concessions Shift Leader - Furman Aquatic Center

The City of Ames Parks and Recreation Department has an exciting opportunity for Furman Aquatic Center Admissions/Concessions Shift Leaders for the 2026 Summer Season!

Shift times vary with day and evening hours, weekdays and weekends, April through September. This position will also assist with staff in-service training events and participate during weekly shift leader meetings Fridays, 9am-11am.

Shift Leaders are directly responsible for assisting and supervising Cashiers; directly accountable to the Head Shift Leaders and Recreation Manager, and adjunctly accountable to the Parks & Recreation Superintendent and the Director of Parks & Recreation.

This posting is open until filled.

• Perform opening and closing procedures (unlocking/locking, POS startup, lights).
• Complete routine checks of equipment.
• Enforce rules and policies ensuring a safe facility.
• Maintain clean facility.
• Understand and use Point of Sale/Pass Management program and other required software.
• Complete nightly cash deposits.
• Delegate facility specific duties to Cashiers.
• Recognize and respond quickly and effectively to all emergencies.
• Operate facility specific equipment safely and efficiently.

• Ensure proper staffing levels for events by calling additional staff in or sending staff home.
• Complete required paperwork for record keeping (i.e. incident reports, cleaning checklist).
• Depending on facility, assist with food prep and food sales in concession stand.
• Contact vendors for supplies (i.e. pizza, cake, beverages, etc.).
• Assist Recreation Manager as needed (i.e. facility maintenance, staff scheduling, inventory control, etc.).
• Supervise patrons.
• Ensure building entrance is clean and maintained.
• Other duties as assigned by the Recreation Manager.

• Assist Recreation Manager in training new Shift Leaders and Cashiers.

• Must be at least 18 years of age.

• Cash handling, staff supervision, customer service and retail experience preferred.

• Valid driver's license preferred.
• Current AED/CPR certification or ability to obtain within one month of employment.

• Ability to work a flexible schedule.
• Ability to maintain an exceptional level of safety.
• Ability to demonstrate strong decision-making skills, initiative, dependability, organization, enthusiasm, leadership, and a desire to serve the public.
• Ability to communicate positively with public.
• Ability to maintain a professional demeanor (calm and courteous) at all times while on site.
• Ability to maintain a professional appearance (staff coat, khaki pants, and closed-toe shoes) at all times while on site.
• Ability to understand, appreciate and embody the City of Ames Core Values.

The selection process consists of an evaluation of education and experience, an interview, and completion of a motor vehicle record check and criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status.

Required Physical

Activities:

Climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, and hearing. Must be able to walk quickly or jog in case of emergency.

General Physical Characteristics:
The work involves intermittent periods of standing and sitting with sitting 25% of the time (includes using a computer); standing (but not walking) 25% of the time; standing and walking 50% of the time; frequently lifting objects under 10 pounds; occasionally lifting objects from 10 to 25 pounds; infrequently lifting objects from 25 to 50 pounds; and infrequently lifting objects over 50 pounds.

Vision Requirements:
The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, visual inspection involving small defects or parts, operation of machines (including inspection), and measurement devices.

Environmental Conditions:

Frequently exposed to various weather conditions for outdoor activities, including cold, heat, rain and wind. Need to remain alert and attentive for extended periods of time. May be exposed to outdoor allergens, insects, slippery surfaces, and potential hazards. When working indoor and outdoor activities, sound may be moderately noisy. In cases of outdoor weather, may make decisions relating to safety for participants and other recreation staff.