Smart Buildings Service Coordinator

Job Details

Job Family: Buildings

Req : 508636

Position Location: St. Rose, LA. Supports customers throughout greater New Orleans, LA area.

Hours: 7:30 AM – 4:30 PM. Hybrid/remote arrangement; report to office 2–3 days per week.

Your role is to coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close‑out.

As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, creating a service work order and scheduling or dispatching personnel.
• Schedule resources to support standard service agreements.
• Make decisions regarding scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligations, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

• High school diploma or state‑recognized GED.
• Organizational and interpersonal skills.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Associate degree.
• Experience dispatching/scheduling field personnel/technicians.
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus.

Siemens offers a variety of health and wellness benefits. Pay range: $34,986 – $59,976 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Organization: Smart Infrastructure

Job Type: Full‑time

Category: SCM‑Procurement / Supply Chain Logistics

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. From resource‑efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation and advanced healthcare, we create technology with purpose adding real value for customers.