Customer Service Rep

Customer Service Representative

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

· Handling patients, referral sources, and administrative customer inquiries

· Communicating with insurance companies and/or prior authorization requests

· Entering patient information into a customer information system

· Ensuring customer satisfaction and assisting them with issues/concerns related to their health

· Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

· Becoming educated in qualifications of multiple insurances to ensure clean order intake

Other job duties may be assigned as needed:

Typing: 35-40

WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, Word, PowerPoint etc.

Requirements:

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

· High School Diploma or GED, some college-preferred

· Minimum 1 year of Customer Service

· Ability to convey a positive and professional image to customers and employees

· Maintain composure in high-pressure situations

· Capable of following an issue through to its conclusion