French Bilingual Customer Service Representative

Remote Bilingual French Customer Service Representative

Location:

100% Remote

Pay: $16.00/hour starting pay; increase to $17.00/hour after 6–9 months.

Schedule:

French Shift Options:
Monday–Friday, 10:30 AM – 7:00 PM;
Tuesday–Saturday, 10:30 AM – 7:00 PM.

We are partnering with a leading third-party financial services client seeking Bilingual French Customer Service Representatives to join their remote team. This role focuses on assisting customers with insurance-related issues tied to auto leases and loans. This is NOT a sales or collections role— all calls are informational and focused on customer support and problem resolution.

• Handle approximately 14 calls per hour (high-volume phone environment)
• Contact customers regarding insurance discrepancies (e.g., cancellations, missed payments, incomplete documentation)
• Verify insurance details directly with insurance agents
• Accurately update and upload information into internal systems
• Leave scripted messages when agents are unavailable
• Ensure all customer insurance requirements are properly documented and resolved

• Duration: 3 weeks (Monday–Friday, 8:30 AM – 5:00 PM)
• Includes: classroom training, call shadowing, live call handling with supervision
• Assessment
  
  Required:
  
  Must pass final evaluation with 80% or higher. One additional week is allowed if the first attempt is unsuccessful.
• Failure to pass will result in assignment termination

• Fluent in French and English
• High school diploma or equivalent
• Minimum 1+ year of customer service experience

• Call center or high-volume phone experience
• Strong attention to detail and data entry skills
• Ability to meet performance metrics and productivity goals
• Positive attitude and strong communication skills

• Individuals who thrive in a fast-paced, structured environment
• Strong problem-solvers who enjoy helping customers
• Reliable candidates who can consistently meet performance expectations

Contract to Hire position based out of New Orleans, LA. This position is fully remote.

The pay range for this position is $15.00 - $16.00/hr.

Benefits available for this temporary role (subject to eligibility and classification):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jul 8, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.