Call Center Specialist

Location: New Orleans

Description We are looking for a Call Center Specialist to join a mission-driven non-profit organization in New Orleans, Louisiana. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicates clearly, and can build confidence quickly through hands-on training. The person in this role will support callers with professionalism and empathy while managing information accurately in a fast-paced office setting.

Responsibilities:

- Respond to incoming calls and provide courteous, solution-focused service to individuals seeking assistance and program information.

- Guide callers through questions related to housing support programs, eligibility topics, and general service inquiries with accuracy and care.

- Record conversations, update customer details, and maintain organized documentation within customer service and office systems.

- Use Microsoft Word and Excel to complete routine administrative tasks, track information, and prepare basic records as needed.

- Escalate complex concerns to the appropriate team members while ensuring each interaction is handled promptly and professionally.

- Participate in structured training to learn program guidelines, call handling procedures, and service expectations for the role.

- Support daily call center operations by balancing a high volume of inbound requests with consistent attention to detail. Requirements - Previous experience in call center support, inbound customer service, or a similar client-facing role is preferred.

- Ability to communicate clearly, listen actively, and remain attentive during high-volume phone interactions.

- Working knowledge of Microsoft Word and Excel for routine documentation and data entry tasks.

- Comfort learning new customer service platforms, internal procedures, and program-specific information through intensive training.

- Strong organizational skills with the ability to manage records accurately and follow established processes.

- Experience with affordable housing, Housing Choice Voucher programs, LIHTC, supportive housing, or recertification processes is a plus but not required.

- Reliable attendance and availability to work a Monday through Friday schedule in an office environment. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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