Caesars Rewards Loyalty Program Desk Agent, Caesars Rewards; Caesars Orleans

New Orleans, LA, United States (On-site)

The Caesars Rewards Loyalty Program Desk Agent is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center while creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and have the ability to "suggest" various property venues, amenities, and activities.

• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits
• Greet buses and distribute Total Rewards Cards and requested coupon packages to passengers.
• Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition
• Provide accurate information to guests regarding on‑property promotions & events and direct marketing offers
• Assist as needed with Promotions and Events.
• "Suggest" and recommend to the guests various venues, outlets and amenities to enhance the guest’s experience while on property
• Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome
• Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner
• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow
• Comply with all Caesars Rewards Department policy & procedure and Total Rewards Brand Standards
• Maintain data integrity and confidentiality when working with guest accounts
• Comply with all Internal Control policies and procedures
• Comply with all state, federal and tribal regulatory policies and procedures
• Issue promotional amenities, redeem coupons, and maintain accurate bank and inventory control records.
• Act as a role model to other employees and always present oneself as a credit to Caesars and encourage others to do the same.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

• Must be at least 21 years of age
• High school diploma or GED required.
• Ability to add and subtract numbers is essential.
• Pleasant personality, excellent customer service skills as well as record‑keeping skills are a must. Pleasant and easily understood speaking voice is required.
• Must be able to receive and accept directions and instructions in a positive cooperative manner. Customer service experience is preferred. Must be fluent in English.
• Ability to read and write in English imperative. Must be able to get along with co‑workers and work as a team. Must present a professional, well‑groomed appearance.

• Able to lift and/or carry objects weighing up to 30 pounds
• Able to stand for long periods of time
• Able to meet service standards throughout the shift
• Able to respond to visual and auditory cues
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
• Able to work in areas containing second hand smoke
• Able to work in noisy environment

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.