Telephone Dispatch Operator - Evening Rotating Weekends

Your job is more than a job. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

• Process incoming and outgoing communications courteously, maintaining a positive and professional image.
• Answer incoming and outgoing calls using the proper customer service standards.
• Monitor and respond to all emergency alarms located and/or received in the department.
• Utilize overhead paging for hospital business and operate all peripheral equipment.
• Process incoming calls for hospital information based on different code for emergencies.
• Handle calls, staff, and patients/guests during an emergency situation.
• Process calls for service of hospital issued pagers, requests for new pagers, and replacement pagers.
• Maintain beeper list and assign personnel according to type of pager.
• Learn all different panels, alarms, and what they are for; notify appropriate personnel when an alarm triggers.
• Operate switch keys to make connections and relay calls on switchboard equipment.

• Know and follow all Health and Safety policies.
• Identify equipment that requires repairs and request and follow up on repairs.
• Complete incident/accident reports according to organizational policy and maintain accurate documentation.

• High School Diploma/GED or equivalent OR applicable years of experience considered in lieu of education.
• Preferred: 6 months of experience working with PBX, call center, and/or customer service, preferably in a healthcare setting.

• Effective communication skills and ability to multi-task in a fast-paced environment.
• Ability to handle emergency calls in a professional and calm demeanor.
• Flexible schedule required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs, and holidays.

• Does this position formally supervise employees? Yes

• Evenings (United States of America)

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.