Reception Agent AM and PM shifts to weekends

Overview

To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Greet, register and assign rooms to guests
• Issue room keys and escort instructions to Bellman
• Date stamps, sort and rack incoming mail and messages
• Transmit and receive telephone messages
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment and travel directions
• Keep records of room availability and guests' accounts
• Compute bill, collect payments and make change for guests
• Make and confirm guest reservations
• Post charges such as room, food, liquor or telephone to ledger
• Other duties as assigned

Language Ability

• Effectively communicate and interact in English with people from diverse backgrounds
• Speak effectively before groups of customers or associates of the hotel

Math Ability

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent

Reasoning Ability

• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Work Environment

• The noise level in the work environment is usually moderate
• The position is located indoors where the temperature settings are controlled

Physical Demands

• Regularly lift and /or move up to 50 pounds
• Occasionally lift and/or move up to 100 pounds
• Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear
• Occasionally stoop, kneel, crouch or crawl
• Safely navigate multiple flights of stairs

Position Status and Availability

• Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education And Experience

• A high school diploma or general education degree (GED)
• One (1) year of customer service experience