More jobs:
Omnichannel CX & Operations Lead; AI-Driven
Job in
Metairie, Jefferson Davis Parish, Louisiana, 70011, USA
Listed on 2026-07-14
Listing for:
Oracle Lighting
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: Metairie
Oracle Lighting is seeking a Customer Experience & Operations Manager to oversee customer service operations and lead a dedicated team in Metairie, LA. This role involves optimizing ticket workflows, establishing KPIs, and implementing AI tools to enhance customer interactions across phone, email, and live chat.
The ideal candidate will have strong experience in customer service management, a keen analytical mindset, and a background in e-commerce. The position offers the opportunity to make a significant impact on operations while working within a collaborative team environment.
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