Customer Service Associate; Class Code 7401

intermediate level customer service work in a high volume call center at the sewerage & water board. The role involves receiving, processing, and responding to service requests and informational inquiries from the public via telephone, in-person, facsimile, e-mail, and other electronic services. This position will not handle police, fire, or ems related public safety calls.

employees work a fixed or rotating shift and may work weekends. Work during emergencies is required.

allocations of this classification are limited to the sewerage and water board's call center.

• high school diploma or a ged.
• permanent status with the city of new orleans or at least one year of customer service experience in a high volume call center environment.
• successful completion of the following courses: basic grammar usage and proofreading (comm 110 or comm 111), basic grammar usage and proofreading (comm 112), basic office skills (gcle 310), techniques of good customer service (pbsv 220), telephone techniques (pbsv 230).

note: the civil service department reserves the right to determine what courses are considered equivalent. Coursework requirements have been waived for current employees. This waiver will be eliminated effective january 1, 2020.

• high school diploma or ged.
• one year of customer service experience in a high volume call center environment or three years of customer service experience in any field.
• successful completion of fifteen college credit hours from an accredited college or university.

note: civil service reserves the right to determine if experience qualifies as high volume call center experience.

* prior to appointment, the hiring agency is required to verify education claimed by the applicant. If selected for hire, applicants must provide original documents of their qualifying credentials before their start date.

applicants must pass a written test before being admitted to the computerized keyboarding test. The keyboarding test requires a minimum score of twenty words per minute after deduction of errors.

this position requires a one year probationary period.

good moral character is required of all applicants.

the city of new orleans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, age, physical or mental disability, sexual orientation, creed, culture, or ancestry. Requests for alternate format or accommodations should be directed to shana parker at  or tty/voice at  or .