Account Representative - Bilingual; English​/Portuguese

Intralox, L.L.C. is seeking an Account Representative for the LMH Customer Service team. The successful candidate will be tasked with delivering outstanding service support to customers and managing accounts through both reactive and proactive engagement, collaborating with an industry-specific team to sustain and increase sales.
The ideal candidate must have professional-level fluency in English and Portuguese, including reading, writing, and speaking.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy.

• Manage a large volume of transactional work.

Provide recommendations and technical assistance for conveyor and belting solutions.

• Assist customers with industry-specific product information to enhance their existing operations and make recommendations for improvement to maximize sales opportunities

Build and expand customer relationships to ensure replacement and new business.

Co-manage accounts in conjunction with multiple team resources.

Utilize the CRM system to efficiently oversee and cultivate strong customer connections.

Fluent in English and Portuguese, with excellent verbal and written communication skills in both languages.
As part of the interview process, successful candidates must complete and pass a written test.

Strong mathematical and technical aptitude.
During the interview process, successful candidates must complete and pass both a mathematics test and a technical aptitude assessment.

Self-managed team player

Working knowledge of Windows-based software

Ability to work rotating shifts: 7:00 a.m.

- 4:00 p.m.; 7:30 a.m.

- 4:30 p.m.; 8:00 a.m.

- 5:00 p.m.; and 9:00 a.m.

- 6:00 p.m.

Ability to travel by air and car at least two times a year for up to a week at a time

Ability to type a minimum of 35 words per minute

Ability to work the occasional weekend for training and development

Ability to work some holidays

Basic mechanical aptitude to assist with product support and troubleshooting

Previous business-to-business customer phone support service experience preferred

Familiarity with ERP systems (Oracle) a plus