CSR ​/ Receptionist

Join the Best Collision Center Team!

Best Collision Center is looking for a friendly, organized, and customer-focused Customer Service Representative / Receptionist to be the first point of contact for our customers. This role is essential to creating an exceptional customer experience by providing outstanding service while supporting our collision repair team with administrative and customer service responsibilities.

• Greet customers in a professional, friendly, and welcoming manner.
• Answer and direct incoming phone calls promptly and courteously.
• Schedule customer appointments and assist with repair status updates.
• Receive and process customer payments.
• Maintain accurate customer records and repair documentation.
• Assist with opening and closing repair orders.
  
  Coordinate communication between customers, insurance companies, and the collision repair team.
• File, scan, and organize dealership records and documents.
• Maintain a clean, organized, and professional reception area.
• Provide administrative support to management and other departments as needed.

• Previous customer service or receptionist experience is preferred.
• Collision center or automotive dealership experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer proficiency; dealership management system experience (CDK experience is a plus).
• Valid driver's license with an acceptable driving record.

• Competitive pay
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee vehicle purchase program
• Ongoing training and career development
• Professional, team-oriented work environment

Best Collision Center is an equal opportunity employer. All applicants must successfully complete a pre-employment background check, motor vehicle record check, drug screening, and physical examination before employment.