Client Service Agent – Monthly Bonus Potential

• Provide prompt, professional support with a focus on one-call resolution
• Handle inbound calls and follow up on online applications
• Assist customers with policy questions related to coverage, billing, and general clarification
• Accurately document interactions and enter inbound leads in a timely manner
• Navigate multiple systems while multitasking between calls, documentation, and follow-ups
• Contribute to a team-focused culture centered on customer satisfaction, retention, and growth

Requirements

• Customer service or call center experience (property & casualty experience preferred)
• Active Property & Casualty license required
• License must be general or commercial lines; personal lines are not accepted
• Comfort handling inbound calls and working across multiple systems
• Strong communication, problem-solving, and organizational skills
• Dependability and a team-first mindset

Core Competencies

Demonstrates expertise in customer service with a focus on one-call resolution, effectively managing inbound calls and inquiries related to policy coverage and billing. Proficient in multitasking across multiple systems while maintaining accurate documentation and contributing to a team-oriented environment.

Highest-signal resume keywords

• Customer Service Experience
• Active Property & Casualty License
• Inbound Call Handling
• Strong Communication Skills
• Problem-Solving Skills

ATS Optimization Keywords

Soft Skills

• Organizational Skills
• Dependability
• Team-First Mindset

Certifications & Qualifications

• Property & Casualty License

Industry Keywords

• Call Center Experience
• Property & Casualty
• Customer Satisfaction
• Retention
• Growth