Customer Service Representative

Job Title

Customer Service Representative

Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence.

• Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
• Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
• Maintains close contact with customers to give updates on progress toward resolution of billing issues.
• Ensures that appropriate changes were made to resolve customers' billing problems.
• Refers unresolved customer billing issues to designated departments for further investigation.
• Uses business software to process voids, credits, cancellations, changes, and payments.
• Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.
• Other duties as assigned.

• High School Diploma or equivalent required.
• 2+ years of customer service experience preferred.

• Excellent verbal and written communication.
• Excellent knowledge retention and recall.
• Strong collaborative skills.
• Strong problem‑solving skills.
• Customer service orientation.
• Critical thinking.
• Active listening.
• Computer skills and knowledge of relevant software.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to focus.

Equal Opportunity Employer/Veterans/Disabled