Customer Account Specialist

• Pay starts at $23/hour, and we offer competitive increases based on prior experience and relevant expertise.
• No late nights, weekends, or holidays
• Flexible Hybrid Work Environment (in office 2 days/week after training)
• Generous benefits and fun perks!

Looking for a role where organization, accuracy, and keeping things moving matter every day? You might be a great fit for our team at pc/nametag.

We’re proud to be a 5x recipient of Madison’s “Top Workplaces” Award and part of Avery Products Corporation. That means you get the best of both worlds: the close-knit culture of a 90+ person team, backed by the strength and success of a growing global network.

• Communicate with customers by phone and email, providing fast, friendly, and knowledgeable support.
• Manage multiple complex orders at different stages—from initial quote to production to shipment—while keeping every detail organized.
• Process both stock and custom orders with a high level of accuracy and attention to detail.
• Balance a high volume of emails with incoming calls while maintaining responsiveness and strong follow-through.
• Maintain ongoing communication with customers throughout the order process.
• Assess customer needs and deadlines to recommend the right products and service solutions from our extensive product line.
• Provide pricing, art proofs, and communicate clear timelines, shipping updates, and order status.
• Partner with internal teams to coordinate order details and manage change requests.
• Troubleshoot order challenges and last-minute issues while staying calm and solution-focused.

• 2+ years’ experience managing accounts or processing complex, detail-driven orders, ideally in a contact center or high-volume support environment
• Experience identifying customer needs and recommending appropriate product or service solutions (soft sales experience preferred)
• Strong attention to detail with a process-oriented mindset
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Ability to stay calm and solution-focused when working with customers facing time-sensitive deadlines
• Strong problem-solving skills with the ability to research information and troubleshoot issues independently
• Professional, friendly communication style (verbal & written) with excellent listening and rapport-building skills
• Comfortable working at a computer for the majority of the workday
• Proficiency with Microsoft Office and experience using ERP or order-entry systems
• Minimum typing speed of 45 WPM
• Reliable work ethic and ability to work Monday–Friday, 8-hour shift between 8am–5pm

At pc/nametag, we believe meaningful connections are created through shared experiences. That’s why we've made it our mission to create a more connected world through innovative, socially conscious products and service offerings. Best known for our customizable identification items like name badges, lanyards, and ribbons, pc/nametag helps business and event professionals deliver unforgettable meetings, conferences, and gatherings that make an impact.

• Competitive Pay:
  Receive compensation commensurate with experience.
• Comprehensive Benefits:
  Includes health, dental, 11 paid holidays, and more.
• Amazing 401(k):
  Save for the future with our 401(k)-match program.
• Generous PTO:
  Enjoy paid time off starting at 16 days per year.
• Gainshare Bonus Plan:
  Celebrate company success with financial bonuses.
• Hybrid Environment:
  Support work/life balance with the flexibility you need.
• Growth Opportunities:
  Support your professional development year-round.

Did we mention we love having fun? Happy hours, team outings, catered lunches, themed dress-up days, and ice cream socials are just a few examples of activities we host to infuse fun into the workweek.

If you're ready to join a company where you can learn, grow, and celebrate your hard work in a supportive environment, pc/nametag is the place for you. Learn more by visiting our website at

We are proud to be an equal opportunity employer and provide a drug-free workplace.