Part-time Evening Concierge

Description Position Overview

As our Part-Time Evening Concierge, you are a welcoming and dependable presence during the community’s busiest shift. Working from 3:00 p.m. to 11:00 p.m., you will support a high volume of residents, guests, calls, packages, and service needs as residents return home for the evening. You will take over from the day shift, close out pending tasks, respond to after-hours concerns, and keep the front desk organized through changing priorities.

This active, fast-paced role calls for strong communication, sound judgment, and consistent follow-through so residents feel welcomed and supported throughout the evening.

• Create a warm welcome. Greet residents, guests, vendors, and their pets during a high-traffic arrival period; determine how you can help; provide directions or information; and connect visitors with the appropriate team member.
• Manage calls and front desk communication. Answer incoming calls professionally, respond to routine questions, take accurate messages, and route calls when the appropriate team member is available. After business hours, document information clearly for follow-up by the property team.
• Coordinate mail and packages. Receive, sort, log, secure, and distribute incoming mail and packages in accordance with community procedures. Deliver packages to residents’ doors when requested and permitted by community practice, and conduct package audits to help maintain accurate records.
• Support resident needs. Assist with amenity reservations, guest parking passes, local recommendations, lockouts, and other resident requests in accordance with community procedures. Listen carefully to concerns, including noise or neighbor-related concerns, and communicate them to the appropriate team member for follow-up.
• Coordinate service requests. Document resident service requests accurately and communicate them to the maintenance team. Follow established emergency and after-hours procedures when immediate attention is required and provide clear information for follow-up.
• Help build community. Support resident events and activities, including evening events, that encourage connection and create an engaging living experience.
• Partner with the property team. Complete pending tasks from the day shift, assist with administrative work, maintain organized front desk records, and prepare clear notes or handoff information for the overnight or next-day team.
• Maintain a polished environment. Keep the concierge desk, lobby, and nearby common areas organized and welcoming throughout the shift. Restock designated supplies, including Sparkle Kit and personal protective equipment items, as needed.
• Follow community standards. Protect resident privacy, follow building access and safety procedures, remain attentive to activity in and around the lobby, and promptly report concerns, incidents, or unusual activity to the appropriate team member.

• A genuine interest in helping people and creating a welcoming resident experience.
• Strong communication, organization, judgment, and follow-through.
• The ability to remain composed, professional, and solution-oriented while managing a fast-paced front desk and competing priorities.
• Comfort using phones, computers, email, and property or package-management systems.
• Customer service experience in hospitality, retail, multifamily property management, or another fast-paced, customer-facing environment is preferred. We are also open to training someone with the right service mindset.
• The ability to work the established part-time schedule during the 3:00 p.m. to 11:00 p.m. evening shift, including weekends and holidays when scheduled.

This role regularly requires sitting, standing,…