Administrative Customer Service Representative

Administrative Customer Service Representative

We are seeking a dedicated Administrative Customer Service Representative to join our team in a regional healthcare facility located in the Southern United States. This role involves managing incoming telephone calls with professionalism and efficiency, ensuring accurate communication and prompt assistance.

Key Responsibilities:

• Answer phone calls promptly, providing courteous and professional service while accurately relaying messages.
• Adhere strictly to HIPAA regulations and confidentiality policies regarding patient information.
• Operate effectively during emergency situations, including correctly initiating emergency codes and using panic buttons.
• Welcome visitors warmly, offering routine information such as directions and facility policies in a calm and courteous manner.
• Page authorized personnel accurately via overhead systems or beepers.
• Maintain a clean, organized, and efficient work environment at all times.
• Scan and process documents for pre-registered patients, assist with sign-in procedures, and direct patients to the appropriate departments.
• Perform additional duties as assigned to support the mission and values of the organization.

Education and Experience:

• High school diploma or equivalent required; additional training in customer service or healthcare administration is a plus.
• Previous experience in a healthcare or customer service environment preferred.

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
• Familiarity with emergency protocols and HIPAA compliance.

This position offers an opportunity to contribute meaningfully to patient experience and operational efficiency within a supportive healthcare setting in the Southern region.