Universal Tech-In Training

Universal Home Tech-In Training (Job Number: 1513583)

Full-time

As the nation’s third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.

Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.

Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is currently seeing a Universal Home Technician to play a pivotal role in the continued stability and growth of our organization.

As a Universal Home Technician
, you will serve as a front-line representative of the Cox brand and be a key member of a supportive, service-oriented team that:

• Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.
• Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems.
• Takes whatever actions are required to deliver a great customer experience.
• Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.
• Unleashes potential by enhancing the lives of Cox customers and advancing your career.

• Drive company vehicle between office, warehouse, and work sites.
• Work outside on a customer’s premises or within a customer’s home.
• Work on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Report to a Field Service Supervisor.
• Follow all company standard safety practices in the course of performing work activities.
• Prepare for daily work assignment by requisitioning equipment and supplies from the warehouse, and stocking vehicle as needed.
• Maintain company truck and other equipment per service requirements and safety guidelines.
• Monitor Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation.
• Communicate with dispatch (via WFA, radio, phone) for connection assistance and status on current install or new service requests.
• Consult with supervisor and other technicians for advice and assistance as needed.
• Interact with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
• Educate customers in the use of installed products.
• Promote Cox services to generate new accounts, service upgrades or additional services by explaining advantages of additional products and services.
• Explain waivers, agreements, customer release forms.
• Complete work order on paper or WFA in accordance with company standards.
• Ensure that the customer completes invoice. Explain charges and billing procedures. May also collect money/payment from customer (local practices vary).
• Clean work area upon completion of job.
• Participate in team meetings as scheduled.
• Attend job-related training that may include initial training, refresher training, product and service updates.
• Apply knowledge and skills acquired through follow-up training to relevant aspects of work activities.
• Complete paperwork accurately, and report and record work order status updates via WFA/ARU and/or dispatch.
• Follow procedures to deposit and close out batches (when applicable).
• Installation: install, upgrade, or disconnect Cox broadband products and services…