Customer Experience Manager
Listed on 2026-10-04
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Customer Success Management
You will keep our service operations running smoothly by supporting the Assistance Service Manager (ASM) in ensuring customers feel heard, informed, and cared for while also helping the service team stay organized and efficient. Your attention to detail and proactive approach will directly contribute to faster turnaround times, happier customers, and a more productive service lane.
Job Responsibilities- Greeting customers warmly and direct them to the appropriate service team member.
- Help prepare and organize repair orders and service tickets for the ASM.
- Update customer on vehicle status, parts needs, or additional service recommendations.
- Check out customers for final bill. Accepting credit card information or cash.
- Assist in scheduling appointments.
- Maintain a clean, organized, and welcoming service reception area.
- A friendly, professional demeanor and a genuine desire to help people.
- Strong organizational skills and the abillity to juggle multiple tasks withoug losing focus.
- Comfort with basic computer systems and dealership management software (training provided).
- Excellent verbal and written communication skills.
- A proactive mindset.
- Previous customer serivce or administrative experience (automotive industry experiance a plus but not required).
- High school diploma or GED (general equivalency diploma; or 1 to 3 months related experience and/or training, or equivalent combination of education and experience).
- Health
- Dental
- Vision
- 401K Plan
- Long Term Disability
- Short Term Disability
- Paid Vacations
- Life Insurance
- Direct Deposit
We cordially invite you to come tour our new state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.
Our new state-of-the-art building is open to serve our valued guests and employeess. We have proudly serviced the community for over 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.
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