Orthodontic Treatment Coordinator

Overview

Taylor Dental and Braces – Metairie

Full‑time Travel Orthodontic Treatment Coordinator

Monday–Thursday: 8:00 am – 5:00 pm

Travel between 3 New Orleans offices:
Gretna (1 day), Gentilly (1 day), Metairie (2 days)

Previous sales experience required; prior orthodontic treatment coordinator experience preferred.

Must be willing to obtain Louisiana X‑ray certification and CPR/BLS certification.

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Patient communication and education: explain treatment plans and timelines in clear, simple terms; address concerns and answer questions.
• Financial coordination: present financing options, assist patients with affording care, educate on insurance coverage and payment options, ensure timely payment collection, and manage outstanding balances.
• Administrative duties: schedule and confirm appointments; maintain detailed patient records (medical history, treatment in progress); submit paperwork to insurance.
• Technical assistance: operate X‑ray machines and assist with clinical tasks when certified.
• Solicit referrals from patients after treatment and track satisfaction with work provided.
• Perform to the highest integrity by adhering to all government regulations, company standards, and compliance programs.
• Other duties as assigned.

• High school diploma or GED required.
• Minimum of 1 year orthodontic or equivalent experience required.

• Excellent communication and interpersonal skills.
• Previous sales experience; comfortable discussing costs and payment plans with patients.
• Responsive to patients (follow‑up, answering questions).
• Computer proficiency – comfortable with Microsoft Office Suite.
• Understand and effectively communicate techniques utilized in the orthodontic field.

• Work experience as a treatment coordinator in a dental practice (ideally 3+ years) with knowledge of orthodontic treatments.
• 3+ years of sales or customer service experience, strongly preferred.
• Knowledge of dental insurances, payment financing, and self‑pay collections.
• X‑ray certification and CPR certification.
• Bilingual;
  Spanish is a plus.

• Effectively communicate and exchange information with patients, their parents, clinicians, and staff.
• Operate a computer, keyboard, and standard office equipment.
• Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop.
• The majority of work is performed in a clinical environment, which may require availability for extended hours during peak periods. Work hours may change to meet business needs.

• Competitive compensation.
• Monthly bonuses based on office performance.
• Comprehensive benefits package: medical, dental, vision, 401(k) with match, flexible spending accounts, paid time off, company holidays, and more.

We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.