Support Services Manager – Orthodontics, College of Dentistry

The University of Iowa College of Dentistry is seeking a Support Services Manager for the Department of Orthodontics to oversee and coordinate daily clinical operations and support services in a busy academic clinic. This position supports faculty, staff, students, and patients by ensuring efficient workflows, effective staffing, and smooth clinic operations.

• Lead and oversee daily clinical operations, staffing, scheduling, and patient flow within the Department of Orthodontics.
• Supervise, train, coach, and evaluate clinical staff to ensure high quality patient care and operational excellence.
• Manage clinic resources, equipment, supplies, facilities, and laboratory workflows to support efficient clinical operations.
• Ensure compliance with regulatory, safety, and departmental standards, including HIPAA, OSHA and CODA requirements.
• Collaborate with faculty, student, residents, and administrative partners to support clinical education, patient satisfaction, and department goals.
• Monitor productivity and implement process improvements to enhance efficiency, patient access, and financial performance.
• And More!

Salary: $75,596 to commensurate (Pay Grade: 5A)

Schedule: Monday – Friday, 8:00am – 5:00pm

May require occasional overtime.

Work Location: On-Site

• Bachelor degree in relevant field or equivalent combination of education and relevant experience.
• 3-years experience coordinating or managing day-to-day dental clinical operations, scheduling, and workflows.
• Successful completion of a CODA accredited dental assistance program or one year of full-time equivalency chairside assistant experience assisting in four-handed method of dentistry.
• Current DANB Dental Assistant Certification.
• Within six months of hire, current DANB Certified Orthodontic Assistant (COA Exam).
• Within six months of hire, expanded Function Dental Assistant (EFDA Level
  1).
• Must have a current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners (QDA).
• Must possess current Iowa certificate of proficiency in dental radiography. (QDA)
• Five years of experience assisting in the four-handed method of dentistry beyond the educational requirements for this position.
• Exceptional written, verbal, and interpersonal communication skills.
• Demonstrated organizational skills and ability to multi-task.
• Extensive experience with electronic health records (e.g. axiUm, Epic, etc.)
• Supervisory experience to include performance review/management, conflict resolution, and leading teams in a clinical environment.

• Experience supporting business office functions/revenue cycle to include knowledge of prior authorizations.
• Experience with healthcare regulatory compliance (HIPAA, OSHA, etc.)
• Demonstrated experience with clinical digital imaging systems (e.g. miPacs, Dolphin, etc.)
• Demonstrated experience with intraoral scanning and trouble shooting.
• Experience with children/adolescents.
• Experience working with individuals with craniofacial anomalies and/or special needs.

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisition swa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and…