Access Services and Systems Coordinator

Overview

The Access Services and Systems Coordinator position is responsible for the procedures and processes of Circulation and Interlibrary Loan in the Law Library. This position is the hiring manager and timekeeper for student employees, including being the supervisor of record and creating the Library Aide schedule. Additionally, this position assists with the technical administration of departmental platforms and basic troubleshooting and basic maintenance of library technology systems.

This position serves as the primary contact for Interlibrary Loan, assisting with procedural training and support for student law journals. This position also coordinates outreach efforts with other law library staff.

• Understands terminology and basic functions of information technology and security (SSO, EZProxy, IP, VPN, memory, hard drive, server, operating system, cloud storage, USB, etc.).
• Ability to perform advanced troubleshooting on cloud-based, networked systems and office machinery, including coordinating between multiple IT departments and vendors when needed.
• Excellent organizational, interpersonal, and written and oral communication skills, including an attention to detail and customer service.
• Ability to both work as part of a team and work independently.
• Ability to work well in a rapidly changing environment and adapt to changes in workflows and procedures.
• Skilled in project management and scheduling.
• Committed to the advancement of Tulane University’s DEI Initiatives, as outlined in A Plan for Now and A Strategy for Tomorrow.

• Bachelor’s Degree with 1 year of directly related work experience in academic libraries, other law libraries, or IT/technical support.
  OR Associate’s Degree (in Library Science or a related field) with 4 years of directly related work experience in academic libraries, other law libraries, or IT/technical support.

• Ability to mentor to undergraduate student employees about higher education, including advanced degree programs, such as JD, MLIS, MSW, MA, MS, etc.
• 2 years of full-time experience in an academic law library or 4 years of part-time experience in an academic law library.
• 2 years of direct supervisory experience, including hiring, firing, and performance management.
• Experience with on-campus student employment and/or shift workers in an environment that requires continuous coverage.
• Experience mentoring college students about career pathways.
• Experience working with legal terminology.
• Experience working IT or related departments.
• Experience working with Integrated Library Systems (ILS) or Interlibrary Loan systems at the administrator level.

This position is classified as "null" and is assigned to pay grade 24. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay. See our Candidate Resources to learn more about our hiring process and what to expect.

This position will close on the date it is filled

Please Note:

Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as vaccinations and booster shots.

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Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at  or by email at hr.