Continuing Education Enrollment Coach

Position: Continuing Education Enrollment Coach 1, 2, or 3
Location: New Orleans

## Continuing Education Enrollment Coach 1, 2, or 3##
**** All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****##
** If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**## Job Posting

Title:

Continuing Education Enrollment Coach 1, 2, or 3## Position Type:

Professional / Unclassified## Department:

LSUAM Online - CERLS - Recruitment Team (Christopher S. Landry ))##

Work Location:

United Plaza XII## Pay Grade:

Professional Hourly##

Job Description:

** Continuing Education Enrollment Coach Tier 1
** The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams.

The Enrollment Coach Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of prospective student records, converting prospective students into registrations, and consistently asking for feedback and coaching.
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* Job Responsibilities:

** Recruits and engages by responding to incoming requests (i.e., phone calls, emails, web-based interest forms). Ensures that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Runs and processes reports to ensure a seamless experience for active and prospective learners. Proactively interacts with prospects at every stage of the recruitment pipeline, to transform prospective learners into enrolled CE students.

Tier 1 will support enrollment goals by meeting daily outreach metrics, taking ownership of student issues, and consistently asking for feedback and coaching. 65%
Utilizes technology systems to track the recruitment of prospective learners, including a CRM, registration platform, and other systems. Proactively manages a personal database of leads to meet recruitment goals across an offering of Continuing Education courses, certificates, and student pathways. 15%
Provides generalized support and registration assistance to Continuing Education learners and customers outside assigned student populations. Some tasks may include telephone registration assistance for learners or partnered companies and email distribution. 10%
Supports military benefit students through the registration and enrollment process and provides mandated documentation and reports as needed for SCO (School Certifying Official) role. 5%
Participates in continual professional development, working to ensure high levels of customer service excellence. Other duties may be assigned to assist in the overall success of the division. 5%
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* Minimum Qualifications:

** Bachelor's degree with 0-1 year of experience.
* Degree Substitute: LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
*** Continuing Education Enrollment Coach Tier 2
** The Enrollment Coach plays a critical role in prospective learners' recruitment and registration processes, serving as the point of contact for designated CE programs. The Enrollment Coach must be familiar with successful marketing practices and possess a naturally enthusiastic and persuasive manner to recruit learners successfully. In a team-oriented environment, the Enrollment Coach will work closely with Student Success Coaches, Enrollment Coordinators, Professional Development, Community Programs, and the larger OCE recruitment and retention teams.

The Enrollment Coach Tier 2 will support enrollment…