Software Training & Documentation Specialist; m​/f​/d

Documentation Specialist

Create, maintain, and continuously improve documentation for software tools to support user adoption and knowledge transfer.

Develop engaging learning materials, including user guides, presentations, e-learning content, and instructional videos.

Deliver and facilitate instructor-led training sessions, workshops, and hands-on learning activities in both onsite and virtual environments.

Identify training needs and translate them into structured learning concepts and training programs.

Ensure learning content and documentation remain accurate, current, and aligned with software functionality and business processes.

Promote user adoption through effective communication, training, and ongoing user support.

Assess user feedback and training effectiveness to continuously improve learning content and delivery methods.

Requirements (must)

• Experience in creating technical documentation, user guides, and training materials.
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) for documentation and training development.
• Excellent written and verbal communication skills in English.
• Ability to explain technical topics in a clear and user-friendly manner.
• Experience delivering instructor-led training sessions for different audiences.
• Strong presentation and facilitation skills for both in-person and virtual training environments.
• Ability to work independently and manage multiple documentation and training activities simultaneously.

Requirements (nice to have)

• Experience with Synthesia or comparable AI-based content creation tools.
• Experience in creating digital learning content, videos, and e-learning modules.
• Experience conducting virtual training sessions using collaboration platforms such as Microsoft Teams.
• Knowledge of adult learning principles and instructional design methodologies.
• Experience with Learning Management Systems (LMS).
• German language skills.