Student Enrollment Coordinator

NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high‑quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

The Student Enrollment Coordinator (SEC) will be responsible for coordinating enrollment placements for students and families who enroll at any New Orleans public school participating in the unified Early Childhood and K‑12 enrollment systems. Student Enrollment Coordinators will perform all direct enrollment services, including new admissions, readmissions; early childhood eligibility verifications, placements, and wait‑list management; and assist visitors with auxiliary student services such as issuing work permits and community/student outreach.

The Student Enrollment Coordinator will need to be comfortable rotating and traveling between various Family Resource Center locations.

• Adhere to all Family Resource Center protocols, including providing exceptional customer service and maintaining accurate records of incoming visitors.
• Communicate highly effective oral, written, and digital communication expectations to families.
• Maintain Family Services expectations for phone and virtual calls, emails, tickets/cases, and enrollment systems (Avela, Calendly, Salesforce, Omni‑Channel, Microsoft Teams, Zoom).
• Adhere to team/department expectations utilized for current and/or future enrollment implementations.
• Provide interpretation/translation services to families when appropriate.

• Provide families with objective, informed information regarding Early Childhood enrollment options, support the Early Childhood application process, and assist families with wait‑list.
• Determine applicant eligibility for publicly funded early childhood seats by learning and understanding eligibility criteria and verifying income, residency, and other legal documents against those criteria.
• Document every Early Childhood account/application to reflect current family SNAP, verification, and in‑person and virtual communication statuses.
• Successfully verify