Westlake Library Assistant II-PT - Deadline

CALCASIEU PARISH PUBLIC LIBRARY

POSITION DESCRIPTION

POSITION TITLE:

LIBRARY ASSISTANT II DIVISION: BRANCH SERVICES

CLASSIFICATION: NON-EXEMPT APPROVED BY: HUMAN RESOURCES

POSITION

REPORTS TO:

DEPARTMENT HEAD OR BRANCH MANAGER

POSITIONS SUPERVISED: NONE

Responsible for providing circulation and patron services at a branch or department level.

1. Assumes responsibility for effective collection management.

a. Creates a welcoming environment with attention to collection appearance.

b. Maintains the physical appearance and orderliness of materials on shelves.

c. Efficiently and accurately sorts and shelves materials.

d. Receives and processes in-transit items.

e. Resolves issues with materials.

f. Processes new branch periodicals.

g. Receives and processes donated materials.

h. Efficiently weeds and shifts library materials as needed.

2. Assumes responsibility for providing effective branch and patron services.

a. Provides friendly and efficient patron service that enhances the level of user satisfaction.

b. Understands and performs regular circulation transactions: charging and discharging materials, registering new patrons, renewing materials, and collecting fines and fees.

c. Understands and performs information service duties: assistance with research and library resources, readers’ advisory, and patron holds and requests.

d. Supports and assists patrons with technology use, internet access, and electronic resources using a variety of devices.

e. Applies effective practices to address patron complaints and concerns.

f. Accurately and efficiently performs daily branch financial reports and deposits.

g. Assists in developing and implementing library programs and services to meet the needs and interests of the community.

3. Assumes responsibility for engaging in learning and development activities.

a. Continuously improves job skills through participation in various learning and training opportunities.

b. Develops and enhances computer and technology skills necessary for effective communication and job function.

c. Stays knowledgeable and informed about our library services, resources, activities, policies and procedures.

d. Keeps informed about services, issues, emerging technologies, and research related to libraries. Relates ideas to the library’s mission and values.

e. Assists in peer support and training as needed.

4. Assumes responsibility for maintaining professional working relations and effective communication with Library staff and patrons.

a. Promotes the Library’s Core Values (Service, Community, Respect, Adaptability, Ethics & Integrity, and Teamwork) by modeling these values in all daily activities.

b. Works efficiently both individually and with a team to support the library’s mission and core values.

c. Communicates effectively using a variety of methods.

d. Develops and maintains effective relations with co-workers.

e. Provides information and assistance as requested.

f. Responds promptly and courteously to staff and patrons.

g. Informs management of any significant areas of concern.

5. Assumes responsibility for related duties as required or assigned.

a. Ensures library areas are clean, secure, and well maintained.

b. Provides branch and system level support by participating on committees, special projects and attending meetings as required.

• 1. Appropriate level of work output and efficiency is maintained. Tasks are completed in a timely manner.
• 2. Duties and tasks are performed accurately and in accordance with library policies and procedures.
• 3. Positive and professional communication and interaction with staff and patrons is maintained.
• 4. Patron service requests are addressed appropriately and promptly.
• 5. Learning and development activities are completed.

EDUCATION/CERTIFICATION:

High School Diploma or equivalent.

• Knowledge of library principles, policies, and procedures.
• Knowledge of current research methods, techniques, and sources of information.
• Knowledge of library materials and resources.
• Knowledgeable in methods of storing and retrieving materials.
• Knowledge of classification methods.