Learning Commons Library Assistant

The Monroe Library Learning Commons (LC) is a dynamic space where students, faculty, and staff come together to study, learn, create, and collaborate. The Learning Commons and Interlibrary Loan Assistant provides excellent customer service, assists patrons with the borrowing and returning of library materials, and helps maintain organization within the library’s collections. The position collaborates with the entirety of the Monroe Library faculty and staff.

This role is also responsible for managing the library facilities during the evening, and collaborates with the Learning Commons director to train, supervise, and mentor student employees. Additionally, this position is responsible for Interlibrary loan activities, facilitating the borrowing and lending of materials between libraries nationwide, communicating with patrons on overdue items, fines, and account inquiries, and preparing outgoing materials for shipment/processing incoming items.

The day-time LC assistant is also responsible for maintaining reserve books in the library, putting them up and taking them down every semester with direction from the professor teaching the course.

Learning Commons and Interlibrary Loan Assistant position is a full-time non-exempt staff position. The work schedule varies depending on the university’s academic calendar, library hours, and LC desk coverage.

• Assist library patrons with utilizing library resources, including but not limited to checking out items, locating materials, answering inquiries, providing directional assistance, and resolving patron concerns
• Update patron records, when necessary
• Collect fines and fees for overdue, lost, or damaged items
• Sort, shelve, and organize library materials according to the Library of Congress classification system
• Work with the Learning Commons Director to locate missing materials and read the stacks to find mishelved items in the library collection, and when necessary, direct users to utilize our Interlibrary loan program.
• Provide excellent customer service to library users over the phone, via email, and in-person and seamlessly hands offs patrons to other library faculty and staff, when necessary.
• Operate and troubleshoot library equipment such as computers, scanners, printers, and copy machines.
• Handle complex situations with tact, discretion, and equity; exercise good judgment in all interactions following library policies and procedures
• Maintain current knowledge about the University
• Possesses the skills necessary to assist users with finding and applying information to support teaching and learning.
• Manage multiple email accounts
• Become proficient in all Google applications, Zoom, and Microsoft 365
• Manage Library Facilities:
• Maintain building occupancy accounts and other statistics/reports for Learning Commons services
• Maintain security of library equipment and inventory
• Perform daily walkthroughs of study and learning spaces.
• Oversee the library furniture to create an organized setting for all library patrons
• Reports any issues to the Learning Commons Director
• Efficiently handle emergency situations, document and report problems to designated persons and University police as appropriate
• Train and mentor all student employees to function efficiently in all previously listed tasks and provide feedback to the Learning Commons Director for future adjustments.

• Receive, review, and process ILL requests from the Loyola community using iLLiad.
• Verify bibliographic information and locate requested items from other libraries nationwide to fulfill patron requests
• Communicate with borrowing and lending institutions to easily facilitate this process
• Assist patrons with submitting ILL…