Digital Specialist - Product Health

Overview

Louisiana Cat has proudly represented Caterpillar® for 4 continuous generations in Louisiana, delivering high‑quality Cat equipment, service, and parts since 1933. We build and power our community for a better future. We always seek high energy, ambitious candidates ready to join our team.

We are looking for a Digital Specialist to join our growing Product Health operations at our corporate office in Reserve, Louisiana
.

• Train customers on how to use Vision Link and improve adoption of Cat digital capabilities.
• Perform Customer Digital Reviews aligned to customer subscriptions, connected assets, and available capabilities.
• Troubleshoot DNA alerts, including customer data mismatches and connectivity issues.
• Provide qualified leads and digital insights to the Service Department.
• Set up customer notifications in Vision Link for PMs, fault codes, inspections, and SOS events.
• Enable PM interval tracking for customers and support proactive maintenance planning.
• Automate specialized Vision Link reports and support CEDE condition monitoring reporting.
• Support remote services, including remote troubleshooting and remote flash coordination.
• Stay current on Cat Digital changes and communicate relevant updates to internal teams and customers.
• Monitor TCRA (Total Connected Reporting Assets) and EM active customers to improve visibility and follow‑up.
• Manage all open and closed Product Link work orders, including warranty‑related items.
• Answer rental requests and capture required changes in systems.
• Manage Vision Link subscription changes.
• Support connectivity / device activation.
• Coordinate technicians to jobs for Product Link.
• Handle Product Link onboarding from Salesforce.
• Quote connectivity and Product Link repairs.
• Run reports on Product Link Service Letters.
• Create Total Connected Reporting Assets target list.
• Assist the Service and Rental Department with Product Link–related issues.

• Required:
  
  Bachelor’s Degree in a related field or equivalent experience.
• Required:
  
  Strong computer skills, including MS Office (Word, Excel, Outlook) and digital reporting platforms.
• Required:
  
  Ability to effectively present information and respond to questions from managers, clients, customers, and other employees.
• Required:
  
  Strong communication, problem‑solving, and customer service skills.
• Highly preferred:
  Experience with Vision Link, Cat Digital tools, Product Link, condition monitoring, preventive maintenance, or service operations.
• Highly preferred:
  Minimum 2+ years of relevant work experience.

• Schedule:
  
  Monday to Friday, 8 a.m. – 5 p.m.
• Work requires physical movement as listed in the job description.

• Health, Dental, Vision, and $50,000 Company‑Funded Life Policy (if enrolled in Health).
• Short‑ and Long‑Term Disability Insurance.
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and other voluntary policies.
• 401(k) Plan with Company Match.
• Paid Holidays & Vacation.
• Technician Tool Loan Program up to $2,000.
• Safety Boot / Safety Prescription Glasses Allowances.
• Employee Discounts.
• Credit Union.
• Technician Career Development Program – Shop & Field Service Training.

• Strict compliance with PPE safety regulations.
• Compliance with all Federal, State, and Local safety and company regulations.
• All employees must follow Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug‑free workplace, including marijuana and THC products.

• Dedicated to a safe and meaningful work environment that empowers employees and customers.
• Fosters lasting partnerships guided by strong company values, customer experience culture, and safety standards.
• Committed to long‑term growth and success of employees and customers.
• Energy,…