Field Service Engineer - Merchant

As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.

Key Accountabilities:

• Service onboard vessels with KM Systems
• Troubleshooting via Phone and Email support lines
• Execute service assignments as requested by the customer
• Complete service reports, timesheets, and expense reports accurately and timely following service assignments per Work Order
• Produce and update As-Built Documentation
• Develop your qualifications through internal/external training courses
• Support sales and marketing with technical information
• Interface with customer and internal engineering groups
• Willingness to travel up to 50-70%

Key Responsibilities:

• Provide preventative and corrective maintenance to Kongsberg control systems
• Read and interpret drawings and control system architecture
• Perform PC troubleshooting, networking, and module modifications
• Use multimeters and software tools for troubleshooting communication or loop errors
• Understand Power Management Systems, generators, and governor control functionalities
• Work with AC/DC electrical motors
• Modify control logic as needed
• Familiar with communication protocols (CAN, RS-232, RS-422, RS-485, TCP/IP, etc.)
• Complete and submit timesheets and expenses promptly
• Own assigned cases and service trips
• Suggest product improvements and report needs to Service Manager or product department
• Proactively suggest upgrades and new products during onboard visits
• Implement actions to prevent errors in delivery and aftersales
• Support Aftermarket Sales with quotations

Work Experience

Basic Qualifications:

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent training
• Knowledge of control system concepts such as PID controllers, filters, communication protocols
• Ability to produce and interpret technical documentation
• Troubleshooting skills with low voltage electrical components and multimeters
• Experience with PLC/SCADA systems is highly desired
• Customer service orientation
• Ability to work under pressure
• Good communication skills and fluency in English

Work location

New Orleans, LA

Benefits

What we offer:

• Competitive compensation packages
• Fully subsidized health & welfare benefits, including a high deductible plan with employer contribution to HSA
• Fully subsidized dental and vision coverage
• Up to 5% employer match
• Flexible Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Work location

New Orleans (St. Rose), LA

Kongsberg Maritime is a technology pioneer, enabling a sustainable future for oceans with zero-emission technologies. Headquartered in Norway, with facilities in 35 countries, supporting over 30,000 installations worldwide, we ensure cost-efficient services and support for our customers.

KONGSBERG is a leading global technology group with a history of innovation. We value diversity and foster an inclusive culture to drive positive business results.