Praktikant*in Projektmanagement After-Sales Fahrzeugprojekte Cars & SUV

Project Manager After-Sales Large Cars & SUV

We bring Mercedes-Benz Cars to the road - with enthusiasm and passion!

At Global Customer Service and Parts, we accompany the entire lifecycle of Mercedes-Benz and smart vehicles, from the service-oriented design of our products to market introduction and product support and validation. We support the service organizations worldwide, possibly also on site. We work mainly with our partners from GCSP, development, production, purchasing, legal, and quality.

We are in the after-sales area responsible for project management in strategic vehicle projects and for the series support of large cars and SUVs. On the one hand, we ensure the serviceability of new vehicles and, on the other hand, we support the ongoing series worldwide.

The core task in strategic new vehicle projects is the coordination of service technology and the project management of relevant partial areas in the after-sales business (marketing, logistics, training, documentation, result contribution, diagnosis, etc.). In the series support, the fast technical analysis of field complaints with the aim of long-term securing of customer satisfaction is one of our main tasks. We achieve this through service-oriented technical measures that are developed in cooperation with development, production, and quality management.

You will receive a detailed insight into the project and after-sales world of Mercedes-Benz as well as the interplay of development, production, marketing, and other departments of Mercedes-Benz AG.

As part of your work at the Sindelfingen site, you will have the opportunity to work not only on your own conceptual work but also directly on the vehicle, with analysis data and various business intelligence solutions.

The start is planned for September 2026, but can also be on October 1, 2026, after consultation.

Your tasks in detail:

• Research of technical backgrounds and causes of customer complaints
• Analysis of series-specific topics and their preparation in the monthly warranty and goodwill reporting
• Data analysis, preparation and follow-up, as well as participation in the relevant decision-making bodies in development and production
• Technical and economic evaluations of technical vehicle concepts
• Development and documentation of repair and service concepts for various vehicle scopes
• Conception, implementation, and documentation of vehicle checks (verification of the repairability of vehicle components)
• Support in spare parts tracking and reporting for future and start-up series, independent implementation of weekly coordination rounds with purchasing, logistics, and after-sales
• Support in the evaluation of low-speed crash tests as part of the determination of the insurance classification of new vehicles
• Contribution to the planning and preparation of upcoming new vehicle market launches

Qualifications:

• Degree:
  Engineering (mechanical engineering, industrial engineering, automotive, service), IT sciences, business administration (international business, technical business administration) or a comparable course of study
• Language skills:
  Secure German and English skills in speech and writing
• IT skills:
  Secure handling of MS-Office
• Personal skills:
  Analytical, strategic, strategic result orientation, customer and service orientation, team and communication skills, first experience in presenting facts desirable
• Others:
  Driver's license and good technical understanding as well as affinity to vehicles of advantage, foreign experience/intercultural experience desirable

Additional information:

We look forward to your online application with resume, cover letter, certificates, current enrollment certificate with indication of the semester, possibly proof of mandatory internship and proof of the standard period of study. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.

Further information on the admission criteria can be found here.

Disabled and equally situated applicants are welcome! The disabled representative (sbv-s) will be happy to support you in the application process.

HR Services will be happy to help you with questions about the application process. You can reach us by email at  or by phone at 0711/17-99000 (Mon-Fri 10-12 a.m. & 1-3 p.m.).