Gaming Representative

Gaming Representative

The Iowa Racing and Gaming Commission (IRGC) is seeking a Gaming Representative to oversee gaming operations at the newly developed Cedar Crossing Casino & Entertainment Center in Cedar Rapids. This is a unique opportunity to play a key role in the opening and ongoing regulation of a brand-new gaming facility while helping ensure gaming activities are conducted fairly, securely, and in compliance with Iowa law.

As a Gaming Representative
, you will serve as IRGC’s on‑site regulatory presence, working closely with casino staff, patrons, and law enforcement partners to uphold the integrity of gaming operations and protect the public interest.

• Verify gaming devices, slot machines, and table games are approved and operating in accordance with Iowa law and administrative rules.
• Conduct testing and inspections of gaming equipment and gaming systems.
• Review and approve game rules, promotions, tournaments, and other gaming activities.
• Verify gaming inventories, shipments, and destruction procedures for gaming equipment and supplies.

• Review gaming revenue records and identify discrepancies when necessary.
• Observe and review gaming operations, including surveillance and count procedures.
• Verify compliance with approved security plans, internal controls, and operational procedures.
• Monitor compliance with responsible gaming requirements and restrictions involving minors and intoxicated individuals.
• Assist with sports wagering oversight and complaint investigations as applicable.

• Review incidents, complaints, and potential rule violations.
• Investigate allegations of noncompliance and determine appropriate regulatory action.li>
• Prepare reports, recommendations, and documentation related to investigations.
• Serve as a representative of the agency during hearings, appeals, and regulatory proceedings when necessary.

• Review and process gaming occupational license applications.
• Conduct applicant interviews and determine eligibility for licensure.
• Monitor compliance with licensing requirements and conditions.
• Process licensing actions including approvals, denials, suspensions, and probationary actions.

• Interpret and apply Iowa Code, administrative rules, and gaming regulations.
• Advise casino personnel regarding regulatory requirements and compliance expectations.
• Collaborate with casino staff, law enforcement, and members of the public to resolve concerns and maintain regulatory compliance.
• Build professional working relationships while ensuring accountability and integrity within gaming operations.

• Strong analytical and investigative skills
• The ability to interpret laws, regulations, policies, and procedures
• Excellent written and verbal communication skills
• Experience reviewing records, conducting audits, inspections, or compliance activities
• Sound judgment and the ability to make independent decisions
• A commitment to integrity, professionalism, and public service
• Background check required.

At the IRGC, our work protects Iowans through fair, consistent, and effective regulation. As a Gaming Representative, you’ll have the opportunity to work in a dynamic environment where no two days are the same, while helping ensure Iowa’s gaming industry operates with transparency, accountability, and public confidence. In addition to providing a positive work environment, we offer a great compensation package for all our full‑time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).li>
• Employee Assistance Program for support when you need it most.
• Employee…