Casino Beverage Supervisor; Caesars Orleans

New Orleans, LA, United States (On-site)

JOB SUMMARY: Responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage and slots, ensuring that courteous and prompt service is provided by all employees.

• Directly responsible for training Slot Attendants and Beverage Servers, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
• Exhibits sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules.
• Responsible for all casino beverage functions and employees.
• Possesses knowledge of the gaming rules and regulations.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Exercises appropriate discretion to identify situations that require the attention of management.
• Observes, supervises and countersigns hand paid jackpots.
• Familiar with the federal currency transaction reporting guidelines and implements the same.
• Oversees all jackpots to ensure the prompt and accurate execution of every transaction.
• Completes daily personnel assignments and reassigns personnel on the floor based on business volume.
• Observes all personnel in the performance of their duties.
• Builds a rapport and coordinates daily functions with support service departments.
• Coordinates with Security to detect and prevent attempts to cheat or damage slot machines and to identify floor irregularities to the Slot Shift Manager.
• Ensures timely and accurate evaluations are given to direct reports with appropriate development plans, providing each with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Acts as a role model and always presents oneself as a credit to Caesars and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• High school diploma required. Must possess strong supervisory and leadership skills. Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Must project professionalism and possess excellent verbal and written communication skills.
• Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
• Slot or Beverage experience preferred but previous supervisory experience is acceptable.
• Must have the ability to make quick decisions and have the ability to train, follow and execute training manuals.

Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.

• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items.
• Must be able to walk and be on feet for long periods of time. Must have a sense of urgency and keep up with fast paced business practices.
• Must be able to work in stressful situations.
• Must possess basic math skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

Non-key

• Job Identification 79244
• Job Category Food and Beverage & Culinary

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, nationality, sex, marital status, disability, status with respect to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.