Inside Sales​/Customer Service Sales Rep; Orleans

Job Details

Location:

New Orleans-1 - New Orleans, LA 70126

Position Type:
Full Time

Responsible for providing customer support, selling to and servicing existing CCD accounts via telephone.

• Answer phone in a timely manner and enter information into database.
• Respond to customer requests and take appropriate action as needed.
• Call on assigned accounts on scheduled call days and notify supervisor of any off‑day deliveries.
• Notify supervisor of account changes pertaining to call day, delivery day and hours of operation.
• Update supervisor on competitive information in the designated territory.
• Execute priorities, objectives and other goals.
• Ensure product freshness in the assigned territory according to CCD quality standards.
• Maintain a professional image at all times.
• Maintain knowledge of products, company policies, pricing structures and methods of delivery to provide technically accurate solutions to inquiries.
• Maintain a safe working environment in the designated territory.
• Show up on time and ready to work scheduled shifts.

• Problem Solving – identify and resolve problems in a timely manner; develop alternative solutions.
• Technical Skills – pursue training and development opportunities.
• Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments.
• Interpersonal – remain open to others’ ideas and try new things.
• Oral Communication – speak clearly and persuasively in positive or negative situations; listen and seek clarification; demonstrate group presentation skills; participate in meetings.
• Team Work – give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; support everyone's efforts to succeed; recognize accomplishments of other team members.
• Written Communication – write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; read and interpret written information.
• Business Acumen – understand business implications of decisions; demonstrate knowledge of market and competition.
• Organizational Support – follow policies and procedures; support organization’s goals and values.
• Adaptability – adapt to changes in the work environment.
• Attendance/Punctuality – be consistently at work and on time.
• Dependability – follow instructions, respond to management direction; take responsibility for own actions.
• Initiative – take independent actions and calculated risks; look for and take advantage of opportunities.
• Innovation – meet challenges with resourcefulness.
• Motivation – measure self against standard of excellence.
• Planning/Organizing – prioritize and plan work activities; develop realistic action plans.
• Professionalism – treat others with respect and consideration regardless of their status or position.
• Quality – demonstrate accuracy and thoroughness.
• Quantity – strive to increase productivity.
• Safety and Security – observe all safety and security procedures.

• Education/Experience – Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience.
• Language Ability – ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from managers, clients, customers, and the general public.
• Math Ability – ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume; apply basic algebra concepts.
• Reasoning Ability – ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills – knowledge of Word Processing software;
  Spreadsheet software;
  Inventory software; and Order processing systems.

• Regularly stand, walk, use hands to finger,…