Gameday Service Representative (part-time, seasonal

Position: Gameday Service Representative (part-time, seasonal)
Location: Metairie

Reports To:

Manager, Gameday Ticket Service
Direct Reports:
None
FLSA Status:
Non-exempt
Final date to receive applications:
Rolling

Work Location:

Caesars Superdome, Smoothie King Center, and Pontchartrain Center

Our Mission and Your Impact
The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values-community, teamwork, celebrating individuality, people first, integrity, and excellence-we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary
We're looking for customer-oriented, passionate, and engaging Gameday Service Representatives to join our teams!

What You'll Be Doing / Responsibilities

Provide assistance to season ticket holders and fans requesting ADA/accessible seating within the Caesars Superdome and Smoothie King Center
Assist with execution and distribution of Pelicans and Saints promotional giveaways at main stadium entrances on gamedays
Assist group sales department with execution of Pelicans and Saints group giveaways on gamedays
Engage with season ticket holders and fans to provide an elevated customer experience
Provide customer service to fans at our ticket box offices at both stadiums
Assist with set-up and take down of sales and service ticket areas
Assist with pre-game and post-game on and off court season ticket holder assets and events at games such as happy hours, chalk talks, VIP warmups, and post-game group photos
Assist as needed with other departments gameday needs
Embrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business
Assist with the execution of Pelicans Crest and Crown Rewards Program on gamedays

What You'll Bring:

Must be able to work all 42 Pelicans home games and 10 Saints home games., including any additional home post-season games for either team (View Pelicans schedule here; View Saints schedule here)
Willingness to work Laketown Squadron home games
Willingness to work up to 5-10 nongame day Saints and Pelicans Events
Must have a strong teamwork mentality and truly enjoy helping others be successful
Exceptional customer service skills
Must be self-motivated, organized and be able to solve problems in real-time
Must be comfortable in a faced paced environment and respond well to changes in direction
Must be a positive, friendly personality with patience to handle many customer interactions on game nights
Must be able to stand for at least 5 hours per gameday
Flexibility to work various hours including nights, holidays, and weekends
Must be able to lift and move around items that can weigh up to 25 pounds

All Candidates Should Have:

Commitment to community and a people-first mindset
Strong teamwork and collaboration skills
Ability to celebrate individuality and value diverse perspectives
High integrity and a proactive, solutions-oriented "winning" mindset