Relationship Banker

Overview

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset, demonstrated by their professionalism and dedication. We encourage open communication and strive to cultivate an environment where employees contribute new ideas and innovations that help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, basic life/AD&D insurance, prescription drug benefits, long‑term disability, and salary continuance (short‑term disability). In addition, they receive paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants.

The Relationship Banker is responsible for delivering exceptional customer service while performing a variety of banking functions. This role combines teller and personal banker responsibilities to provide a seamless customer experience. The Senior Relationship Banker builds relationships with customers, identifies financial needs, and recommends appropriate products and services.

• Greet customers and provide prompt, courteous service.
• Process routine banking transactions including deposits, withdrawals, and payments.
• Open new deposit accounts and related services and assist customers with account maintenance.
• Educate customers on digital banking tools and services.
• Support FGB-sponsored Financial Foundations efforts to promote financial education in the communities we serve.
• Identify customer needs and refer to appropriate banking solutions.
• Maintain compliance with bank policies and procedures.
• Support branch sales goals through proactive customer engagement.
• Assist with branch operations and administrative tasks as needed.
• Adhere to BSA/AML policy and all other bank policies.
• Other duties and responsibilities as assigned by supervisor.

• High school diploma or equivalent required; college coursework preferred.
• 1 year of customer service experience required.
• 6 months of cash handling experience required.
• Previous banking strongly preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team‑oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail‑oriented with strong organizational skills.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to talk and hear, use hands or fingers, handle or feel objects, tools or controls, and occasionally stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description does not state or imply that these are the only duties performed by the employee. Employees will be required to follow any other job‑related instructions and to perform any other duties requested by authorized persons. All duties and responsibilities are essential functions and subject to modification to accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to health or safety. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.