Operations Specialist

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

At Citizens Bank, we believe great service starts behind the scenes. We are looking for a detail-oriented and customer-focused Operations Specialist to join our team and play a key role in supporting the daily operations that keep our bank running smoothly.

This position is ideal for someone who enjoys solving problems, learning multiple banking functions, and working in a collaborative environment where accuracy, responsiveness, and service matter. If you thrive in a fast-paced setting and enjoy work that combines technology, customer support, compliance, and operational processing, we’d love to hear from you.

As an Operations Specialist, you will support a wide variety of deposit and cash management functions while serving both internal and external customers. Team members are cross-trained across responsibilities, creating opportunities to learn and grow within bank operations.

• Monitors and supports all aspects of the bank’s electronic banking delivery channels, products, and services.
• Processing customer account requests such as stop payments, account maintenance, transfers, check orders, and account closures
• Supporting ACH processing activities, including importing and exporting ACH origination files and maintaining ACH records
• Assisting with wire transfers, fraud prevention tools, remote deposit capture, and other cash management services
• Reviewing daily reports and transactions for accuracy and compliance
• Investigating unusual account or check activity and assisting with fraud-related items
• Verifying documentation for new accounts to ensure compliance with banking regulations and Customer Identification Program (CIP) requirements
• Scanning and indexing account documentation into electronic systems
• Providing timely, professional support for customer and employee inquiries
• Assisting with operational processes that support the bank’s daily service and compliance functions

• High school diploma or equivalent required
• At least one year of experience in a financial institution preferred
• Experience with ACH processing or balancing is a plus

• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Comfortable learning and using banking software and technology
• Proficiency in Microsoft Office Suite
• Ability to prioritize tasks and manage deadlines in a fast-paced environment

At Citizens Bank, we value employees who are committed to serving others, supporting their teammates, and continuously improving. We offer an environment where employees are encouraged to learn multiple areas of the bank and contribute meaningfully to the customer experience. Our culture is built around the core values of Authenticity, Humility, Excellence, Accountability and Drive.

This is a full-time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.

This position could be based in Plaquemine or Baton Rouge and may require occasional travel to branch locations during the business day.

Equal Opportunity Employer Veterans/Disabled