Documentation Specialist

Job Function / Summary

Prepares loan documentation for all consumer and certain non‑complex commercial purpose loans, in a multi‑state environment.

• Analyzes loan request and prepares documentation in compliance with bank policy, federal and state regulations.
• Reviews application/approval for completeness, accuracy and proper approval.
• Produces documentation for all types of loans, ranging from simple consumer to real estate secured, to commercial loans, excluding the most complex loan types.
• When applicable, uploads information from Salespro to Laser Pro and reviews for correctness/completeness.
• Ensures all required documentation is prepared to properly perfect the bank’s lien and that all documentation requirements are met, including titles, UCC’s, mortgages, deeds and title commitments.
• Coordinates with outside vendors, attorneys, etc. as necessary to obtain documentation.
• Reviews real estate title work to identify existing exceptions; coordinates with attorney, banker and customer to achieve resolution.
• Communicates to lender any issues affecting loan closing; identifies any legal, documentation or policy deficiencies and assists in correction of issues impacting closing.
• Reviews attorney‑prepared title work; identifies exceptions requiring removal (unpaid taxes, judgments, liens, lis pendens notices) and works with attorneys to ensure proper lien perfection.
• Provides excellent customer service in daily interaction with lenders and their clients.
• Identifies “critical” exceptions in closed package.
• Monitors own work to ensure quality.
• Initiates imaging process by setting requirements for loans in Info‑Access.
• Utilizes intranet‑based DAC Tracking tool to track productivity and workflow; reviews daily reports to self‑manage work in progress.

• High school diploma or GED;
  Associate Degree in Business or a related field preferred.
• 1–2 years of clerical office experience; prior banking experience highly preferred.
• No certification, licensure or registrations are required to successfully apply for this job; however, the following certifications from Hancock Bank’s Computer Based Training (CBT) are required, if applicable, once in this position:
• Certification in Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z)
• Certification in HMDA Compliance
• Certification in CRA, RESPA, RMR Regulations

• Exhibits strong verbal and written communication skills.
• Ability to communicate with a variety of audiences.
• Possesses strong interpersonal and customer service skills and the ability to work well across teams.
• Is a self‑starter with strong organizational skills.
• Has the ability to multi‑task and prioritize workload in a fast‑paced environment.
• Possesses analytical, problem‑solving and conceptual skills.
• Ability to formulate conclusions and recommend course of action based on analysis.
• Loan documentation knowledge of consumer, commercial and real estate loans.
• Knowledge of loan policy and procedure.
• Knowledge of federal compliance laws and those in the applicable states.
• Ability to work independently with little supervision.
• Ability to manage several projects simultaneously.
• Ability to make decisions independently.

• Organization and Planning:
  Detail‑ and results‑oriented; develops realistic action plans.
• Commitment to Excellence:
  Sets and achieves challenging goals; measures self against a standard of excellence.
• Resilience and Balance:
  Maintains a stable performance and can be effective under pressure.
• Interpersonal Versatility:
  Treats all people with respect and honor along with sensitivity to cultural differences.
• Influence:
  Approaches work and fellow associates in a manner that portrays leadership, respect, trust, courtesy, empathy, and integrity.

• Cognitive
  
  Competencies:
  
  Verbal Comprehension, Judgment & Decision Making, Business Skills Application, Organizational & Planning, Strategic Thinking.
• Motivation
  
  Competencies:
  
  Commitment to Excellence, Energy, Optimism.
• Interpersonal
  
  Competencies:
  
  Listening, Interpersonal Skills, Collaborative.

• Ability to work under stress…