Mortgage Servicing Specialist

Ready to love where you work? At OnPath, we’re not just building careers—we’re building a culture. Whether you’re just starting your career or looking to level up, this is your chance to make an impact, be celebrated for your talents, and grow into your full potential.

Whether this is your first job or a midlife career change, you'll find opportunities for professional growth and advancement

Maintain a healthy work-life balance with paid vacation and weekday heart hours.

From everyday member support to community outreach events, your actions will make a difference.

Life's too short to take things too seriously. Together, we've created a fun environment where you can make memories and be yourself.

Our benefits include comprehensive heathcare, 401k matching, sick leave, mental wellbeing and more.

We thrive on making people from all walks of life feel welcome, it's how we build better experiences for everyone that walks through our doors.

Location: Corporate Office in Metairie, LA

Job :452

# of Openings:1

At OnPath Credit Union, we share a passion for delivering exceptional service.

Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.

If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!

Voted twelve years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

• Competitive Compensation
• Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
• Paid Vacation, Wellness, Sick Time, and more!

We are looking for a Mortgage Servicing Specialist to join our team! The salary range for this position is $20.24 to $25.29 per hour based on skills and experience. This position is classified as On-site.

SCOPE:

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other.

We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

PRIMARY FUNCTIONS:

The Mortgage Servicing Specialist is responsible for performing the day-to-day servicing activities for the mortgage loan portfolio. This includes payment processing, escrow management, payoff requests, loan maintenance, and member inquiries. The specialist ensures all servicing actions are handled accurately, timely, and in compliance with credit union, investor, and regulatory requirements.

This position requires strong attention to detail, excellent member service skills, and the ability to navigate and maintain data integrity within the Symitar core processing system.

Major

Duties and Responsibilities:

Loan Servicing Operations

• Perform account research, adjustments, and maintenance as needed to ensure data accuracy.
• Reconcile general ledger accounts related to mortgage servicing.
• Prepare and process payoff quotes, lien releases, and mortgage satisfactions.
• Review new loans and modifications within Symitar and related systems.
• Complete escrow disbursements for taxes, insurance, and PMI; monitor for shortages and overages.
• Review insurance renewals and track flood/hazard coverage compliance.
• Process and input principal reduction payments accurately within the Symitar system, ensuring proper application to member accounts.
• Coordinate and communicate with third-party partners and internal…